导读：为什么样品寄送邮件如此重要？
在国际贸易中，样品是建立客户信任的第一步。而如何通过专业、清晰、礼貌的英文邮件沟通样品寄送细节，直接影响客户对你的第一印象。一封结构完整、语言得体的邮件不仅能展示你的专业度，还能增强客户的合作意愿。
本文精心整理了7个高频使用场景下的英文邮件模板，涵盖样品确认、寄送通知、物流更新、费用说明等关键环节，并附上精准中文翻译与实用点评，助你轻松应对各类客户沟通需求。
1. 请求客户确认样品细节
📤Subject: Request for Sample Confirmation Before Shipment
Dear [Customer's Name],
Thank you for your interest in our products. We are preparing to send the requested samples. Could you please confirm the following details to ensure accuracy?
- Product model and color
- Quantity of samples
- Delivery address and contact person
- Any special packaging requirements
We look forward to your confirmation so we can proceed promptly.
Best regards,
[Your Name]
📤主题：寄送前请确认样品信息
尊敬的[客户姓名]，
感谢您对我们产品的关注。我们即将寄出您所需的样品，请您确认以下信息以确保准确无误：
- 产品型号与颜色
- 样品数量
- 收货地址及联系人
- 是否有特殊包装要求
期待您的确认，以便我们尽快安排寄送。
此致问候，
[您的姓名]
点评与重点：
✅ 使用“Could you please confirm...”礼貌提出请求，体现专业与尊重。
✅ 列出具体信息项，方便客户逐项核对，减少沟通误差。
✅ “ensure accuracy”强调准确性，增强客户信任感。
2. 通知客户样品已寄出
📤Subject: Your Samples Have Been Shipped – Tracking Information Attached
Dear [Customer's Name],
We are pleased to inform you that your samples have been shipped today via [Courier Name].
Tracking Number: [Insert Number]
Estimated Delivery: [Insert Date]
You can monitor the shipment status using the attached tracking link. Should you have any questions, feel free to contact us.
We hope you will be satisfied with the quality and look forward to your feedback.
Best regards,
[Your Name]
📤主题：您的样品已寄出——附追踪单号
尊敬的[客户姓名]，
很高兴通知您，您的样品已于今日通过[快递公司名称]寄出。
追踪号码：[填写号码]
预计送达时间：[填写日期]
您可通过附件中的追踪链接查看物流状态。如有任何问题，欢迎随时联系我们。
希望您对样品质量满意，期待您的反馈。
此致问候，
[您的姓名]
点评与重点：
✅ “We are pleased to inform you”传递积极情绪，提升客户体验。
✅ 明确提供追踪号与预计送达时间，信息完整。
✅ 结尾表达期待反馈，促进后续沟通。
3. 说明样品寄送费用安排
📤Subject: Sample Shipping Fee Arrangement
Dear [Customer's Name],
As discussed, we will provide the samples at no cost. However, the shipping fee will be collected by the courier upon delivery (COD).
Alternatively, if you prefer to pay the shipping fee in advance, we can provide the exact amount for your convenience.
Please let us know your preference so we can proceed accordingly.
Thank you for your understanding.
Best regards,
[Your Name]
📤主题：样品运费安排说明
尊敬的[客户姓名]，
如前所述，样品本身免费提供，但运费将由快递公司在送达时收取（货到付款）。
另外，若您希望提前支付运费，我们也可提供准确金额以便您安排。
请告知您的选择，以便我们及时处理。
感谢您的理解。
此致问候，
[您的姓名]
点评与重点：
✅ 清晰区分“样品免费”与“运费自理”，避免误解。
✅ 提供两种支付选项，展现灵活性与客户关怀。
✅ “at no cost”和“for your convenience”提升客户好感。
4. 样品寄送延迟说明邮件
📤Subject: Update on Sample Shipment – Slight Delay
Dear [Customer's Name],
We would like to inform you that there is a slight delay in preparing your samples due to unexpected high demand.
We expect to ship them by [New Date] and will notify you immediately once they are dispatched.
We sincerely apologize for the inconvenience and appreciate your patience.
Please let us know if this delay affects your schedule.
Best regards,
[Your Name]
📤主题：样品寄送更新——轻微延迟
尊敬的[客户姓名]，
由于近期需求超出预期，您的样品准备出现轻微延迟。
我们预计将于[新日期]前寄出，发货后将立即通知您。
对此造成的不便深表歉意，感谢您的耐心等待。
如该延迟影响您的计划，请随时告知。
此致问候，
[您的姓名]
点评与重点：
✅ 主动告知延迟，体现诚信与透明。
✅ 使用“unexpected high demand”解释原因，合理且积极。
✅ 主动询问是否影响客户计划，展现服务意识。
5. 请求客户反馈样品使用情况
📤Subject: We’d Love to Hear Your Feedback on the Samples
Dear [Customer's Name],
We hope the samples reached you in good condition. Could you please share your thoughts on the product quality, packaging, and overall impression?
Your feedback is valuable to us and will help us serve you better.
If you have any questions or need additional samples, just let us know.
Looking forward to hearing from you soon.
Best regards,
[Your Name]
📤主题：期待您对样品的反馈
尊敬的[客户姓名]，
希望样品已安全送达。请您分享对产品质量、包装及整体印象的看法？
您的反馈对我们非常重要，有助于我们更好地为您服务。
如有疑问或需要更多样品，请随时告知。
期待您的回复。
此致问候，
[您的姓名]
点评与重点：
✅ 使用“We’d love to hear”表达真诚期待，拉近距离。
✅ 明确列出反馈维度（质量、包装、印象），引导客户回应。
✅ 强调反馈的价值，提升客户参与感。
6. 客户未反馈时的温和跟进邮件
📤Subject: Friendly Follow-Up on Sample Feedback
Dear [Customer's Name],
I hope this message finds you well. I’m following up to see if you’ve had a chance to review the samples we sent on [Date].
We’d appreciate any initial thoughts you might have. Even a brief comment would be helpful.
If you need more information or additional samples, we’re happy to assist.
Thank you for your time.
Best regards,
[Your Name]
📤主题：关于样品反馈的友好跟进
尊敬的[客户姓名]，
希望您一切顺利。此邮件是想了解一下您是否已查看我们于[日期]寄出的样品？
如能分享初步看法，我们将非常感激。即使简短回复也对我们很有帮助。
如需更多信息或额外样品，我们乐意协助。
感谢您的时间。
此致问候，
[您的姓名]
点评与重点：
✅ “I hope this message finds you well”是经典开场，礼貌得体。
✅ 使用“friendly follow-up”降低压迫感，避免让客户反感。
✅ “Even a brief comment would be helpful”降低反馈门槛，提高回复率。
7. 成功获取反馈后的感谢邮件
📤Subject: Thank You for Your Valuable Feedback
Dear [Customer's Name],
Thank you for taking the time to share your feedback on the samples. We truly appreciate your detailed comments and suggestions.
We have noted your points and will work to address them promptly.
We’re excited about the possibility of working together and will prepare a formal quotation based on your requirements.
Stay in touch!
Best regards,
[Your Name]
📤主题：感谢您宝贵的反馈
尊敬的[客户姓名]，
感谢您抽出时间分享对样品的反馈。我们非常感谢您详细的评论与建议。
我们已记录您的意见，并将尽快落实改进。
我们非常期待与您合作，并将根据您的需求准备正式报价。
保持联系！
此致问候，
[您的姓名]
点评与重点：
✅ 及时感谢体现专业素养与高情商。
✅ “truly appreciate”加强情感表达，增强客户认同。
✅ 提及“prepare a formal quotation”，推动合作进入下一阶段。