导读：为什么高效的英文邮件沟通在物流中至关重要？
在全球化贸易日益频繁的今天，清晰、专业的英文邮件沟通是确保货物顺利运输与清关的关键。无论是与海外客户、货运代理还是海关机构交流，一封结构清晰、用语准确的邮件不仅能避免误解，还能提升企业形象。本文精选7个高频使用场景的英文货运与清关邮件模板，每一封均附带精准中文翻译、使用场景说明及语言重点点评，助你轻松应对国际物流沟通挑战。
1. 通知发货：Shipment Notification
Dear [Recipient's Name],
We are pleased to inform you that your order (PO#12345) has been shipped today via DHL Express.
The tracking number is: 1234567890. You can monitor the delivery status at www.dhl.com.
Estimated delivery date: June 15, 2024.
Please ensure someone is available to receive the package upon arrival.
Should you have any questions, feel free to contact us.
Best regards,
[Your Name]
[Your Position]
✨中文翻译：
尊敬的[收件人姓名]：
我们很高兴通知您，您的订单（采购单号12345）已于今日通过DHL快递发出。
运单号为：1234567890，您可在www.dhl.com查询物流状态。
预计送达日期：2024年6月15日。
请确保收货时有人在场接收包裹。
如有任何疑问，欢迎随时与我们联系。
此致敬礼！
[您的姓名]
[您的职位]
📌点评与重点：
• 使用“pleased to inform you”表达积极语气，适合正式通知。
• 包含关键信息：订单号、承运商、运单号、预计送达时间。
• “feel free to contact us”是礼貌且开放的结尾表达，鼓励对方回复。
2. 请求提供清关文件：Request for Customs Clearance Documents
Dear [Recipient's Name],
In order to proceed with customs clearance, we kindly request the following documents:
- Commercial Invoice
- Packing List
- Bill of Lading (Original or Telex Release)
- Certificate of Origin (if applicable)
Please send the scanned copies by email as soon as possible.
Timely submission will help avoid delays at the port.
Thank you for your cooperation.
Best regards,
[Your Name]
[Your Position]
✨中文翻译：
尊敬的[收件人姓名]：
为顺利办理清关手续，烦请提供以下文件：
– 商业发票
– 装箱单
– 提单（正本或电放件）
– 原产地证书（如适用）
请尽快将扫描件通过邮件发送。
及时提交有助于避免港口延误。
感谢您的配合！
此致敬礼！
[您的姓名]
[您的职位]
📌点评与重点：
• “kindly request”比“require”更礼貌，适合商务请求。
• 使用项目符号（-）清晰列出文件，提升可读性。
• “avoid delays”强调紧迫性，但语气仍保持专业。
3. 通知清关延误：Notification of Customs Delay
Dear [Recipient's Name],
We regret to inform you that the shipment (BL#ABC123) has been delayed at customs due to incomplete documentation.
The customs authority has requested additional information regarding the product classification.
We are currently working with our agent to resolve the issue.
Updated estimated delivery: June 20, 2024.
We apologize for the inconvenience and will keep you informed of further progress.
Sincerely,
[Your Name]
[Your Position]
✨中文翻译：
尊敬的[收件人姓名]：
我们很遗憾地通知您，由于文件不全，该批货物（提单号ABC123）在海关出现延误。
海关部门要求补充产品分类相关信息。
我们正与代理积极处理此事。
最新预计送达时间：2024年6月20日。
对此造成的不便我们深表歉意，并将持续向您通报进展。
此致
[您的姓名]
[您的职位]
📌点评与重点：
• “regret to inform”用于传达负面消息，语气正式且得体。
• 明确说明延误原因（incomplete documentation）和应对措施。
• “keep you informed”体现责任感，增强客户信任。
4. 确认清关完成：Customs Clearance Confirmation
Dear [Recipient's Name],
We are pleased to confirm that your shipment has cleared customs successfully.
The goods are now released and will be delivered within 2-3 business days.
Attached is the customs release document for your records.
Thank you for your patience during the process.
Best regards,
[Your Name]
[Your Position]
✨中文翻译：
尊敬的[收件人姓名]：
我们很高兴确认您的货物已顺利完成清关。
货物现已放行，预计将在2-3个工作日内送达。
随附海关放行文件，供您存档。
感谢您在过程中的耐心等待。
此致敬礼！
[您的姓名]
[您的职位]
📌点评与重点：
• “pleased to confirm”传递积极信息，增强客户信心。
• “cleared customs successfully”是标准表达，简洁明了。
• 提及附件（Attached is...）提醒对方查收文件。
5. 查询货物状态：Inquiry About Shipment Status
Dear [Recipient's Name],
Could you please provide an update on the current status of shipment (Tracking #: 987654321)?
We have not received any tracking updates since June 5, 2024.
We would appreciate it if you could check with the carrier and inform us of the latest position.
Your prompt response will be highly appreciated.
Best regards,
[Your Name]
[Your Position]
✨中文翻译：
尊敬的[收件人姓名]：
请问您能否提供一下该批货物（运单号：987654321）的最新状态？
自2024年6月5日起，我们未收到任何物流更新信息。
烦请向承运方核实并告知我们货物最新位置。
期待您的及时回复，非常感谢！
此致敬礼！
[您的姓名]
[您的职位]
📌点评与重点：
• “Could you please”是礼貌请求的常用句式。
• 明确指出问题（no updates since...），便于对方快速定位。
• “prompt response will be highly appreciated”委婉催促，不失礼貌。
6. 通知货物被海关查验：Notification of Customs Inspection
Dear [Recipient's Name],
Please be advised that your shipment (PO#67890) has been selected for customs inspection.
This is a random check and does not indicate any issues with your documents.
The process may take 2-3 additional days.
We will notify you once the inspection is completed and the goods are released.
Thank you for your understanding.
Best regards,
[Your Name]
[Your Position]
✨中文翻译：
尊敬的[收件人姓名]：
特此通知，您的货物（订单号67890）已被选中进行海关查验。
此为随机抽查，不代表您的文件存在问题。
该过程可能额外耗时2-3天。
查验完成后，我们将立即通知您货物放行情况。
感谢您的理解与配合。
此致敬礼！
[您的姓名]
[您的职位]
📌点评与重点：
• “Please be advised”是正式通知的常用开头。
• 强调“random check”以缓解客户焦虑。
• 提供时间预估并承诺后续通知，体现专业服务。
7. 要求修改提单信息：Request to Amend Bill of Lading
Dear [Recipient's Name],
We kindly request an amendment to the Bill of Lading for shipment (BL#XYZ789).
The consignee name was entered incorrectly and should be updated as follows:
Current: ABC Trading Co.
Correct: ABC International Ltd.
Please confirm once the amendment is processed.
Note: Any fees associated with this change will be covered by our side.
Thank you for your assistance.
Best regards,
[Your Name]
[Your Position]
✨中文翻译：
尊敬的[收件人姓名]：
我们恳请对本次运输（提单号XYZ789）的提单信息进行修改。
收货人名称录入有误，应更正如下：
原信息：ABC Trading Co.
更正为：ABC International Ltd.
修改完成后，请予以确认。
备注：此次更改产生的任何费用将由我方承担。
感谢您的协助！
此致敬礼！
[您的姓名]
[您的职位]
📌点评与重点：
• “kindly request an amendment”语气礼貌且明确。
• 使用对比格式（Current / Correct）清晰展示修改内容。
• 主动承担费用（will be covered by our side）体现合作诚意。