导读:为什么跟进邮件如此重要?

在国际商务沟通中,客户未及时回复邮件是常见现象。可能是邮件被忽略、忙碌、或在做决策。此时,一封礼貌、简洁且有策略的英文跟进邮件,不仅能提醒客户,还能展现你的专业性和诚意。本文精选7个高频场景下的英文跟进邮件模板,每一封都配有中文翻译、重点词汇解析和使用建议,助你轻松应对各种沟通难题。

 

模板1:初次跟进,温和提醒

💻Subject: Following Up on My Previous Email
Dear [Client's Name],
I hope this message finds you well. I’m writing to follow up on the email I sent last week regarding [briefly mention the topic, e.g., the proposal we discussed].
I understand you may be busy, but I’d appreciate it if you could let me know your thoughts when you have a moment.
Looking forward to hearing from you.
Best regards,
[Your Name]

💻主题:跟进我之前的电子邮件
亲爱的[客户姓名]:
希望您一切安好。我写这封邮件是想跟进一下上周我发送的关于[简要提及主题,如我们讨论的提案]的邮件。
我理解您可能很忙,但如果您有时间,希望能告知您的想法。
期待您的回复。
此致问候,
[你的名字]

✍️点评与重点:
"I hope this message finds you well":经典开场白,礼貌得体。
"I’m writing to follow up on...":明确说明邮件目的,不绕弯子。
"I understand you may be busy":体现同理心,避免让对方感到被催促。
适用场景:首次跟进,适合温和提醒客户查看之前的邮件。

模板2:第二次跟进,稍加强调

💻Subject: Quick Follow-Up on [Topic]
Dear [Client's Name],
I’m following up on my previous message about [topic]. I haven’t heard back yet, and I wanted to make sure it didn’t get lost in your inbox.
If you have any questions or need further information, I’d be happy to help.
Please let me know when you have a chance to review it.
Best regards,
[Your Name]

💻主题:快速跟进[主题]
亲爱的[客户姓名]:
我再次跟进一下我之前关于[主题]的邮件。目前尚未收到您的回复,因此想确认一下邮件是否被遗漏。
如果您有任何问题或需要更多信息,我很乐意提供帮助。
请您有空时查看一下,并告知我您的想法。
此致问候,
[你的名字]

✍️点评与重点:
"make sure it didn’t get lost in your inbox":巧妙暗示对方可能没看到,而非故意不回。
"I’d be happy to help":展现服务态度,增加好感。
适用场景:第二次跟进,语气依然礼貌,但更主动。

 

模板3:项目推进型跟进

💻Subject: Next Steps for [Project Name]
Dear [Client's Name],
I hope you're doing well. I'm reaching out to discuss the next steps for [project name].
We’re ready to move forward, and I’d like to confirm your availability for a brief call or meeting next week.
Please let me know a time that works for you.
Looking forward to your response.
Sincerely,
[Your Name]

💻主题:[项目名称]的后续步骤
亲爱的[客户姓名]:
希望您一切顺利。我联系您是想讨论一下[项目名称]的下一步安排。
我们已准备就绪,希望能确认您下周是否有时间进行一次简短通话或会议。
请告知您方便的时间。
期待您的回复。
此致,
[你的名字]

✍️点评与重点:
"I'm reaching out to discuss...":正式且专业的表达方式。
"We’re ready to move forward":传达积极态度,推动进程。
适用场景:项目已有进展,需客户确认下一步。

 

模板4:报价后跟进

💻Subject: Follow-Up on Quotation Sent on [Date]
Dear [Client's Name],
I hope you’re having a great week. I wanted to follow up on the quotation I sent on [date] for [product/service].
Please let me know if you have any feedback or if there’s anything I can clarify.
I’d be happy to adjust the offer based on your requirements.
Looking forward to your reply.
Best regards,
[Your Name]

💻主题:对[日期]发送的报价的跟进
亲爱的[客户姓名]:
希望您本周过得愉快。我想跟进一下我于[日期]发送的关于[产品/服务]的报价单。
如果您有任何反馈,或需要我进一步说明的地方,请随时告知。
我也很乐意根据您的需求调整报价。
期待您的回复。
此致问候,
[你的名字]

✍️点评与重点:
"adjust the offer based on your requirements":展现灵活性,提升成交机会。
"any feedback":鼓励客户提出意见,促进互动。
适用场景:发送报价后一周左右,试探客户意向。

 

模板5:会议/电话后跟进

💻Subject: Thank You for the Meeting – Next Steps
Dear [Client's Name],
Thank you for taking the time to speak with me yesterday. I enjoyed our conversation and appreciated your insights on [topic].
As discussed, I’ll [action you’ll take, e.g., send the sample by Friday].
Please let me know if there’s anything else you’d like to discuss.
Looking forward to continuing our collaboration.
Best regards,
[Your Name]

💻主题:感谢您的会议-下一步
亲爱的[客户姓名]:
感谢您昨天抽出时间与我交谈。我很享受我们的对话,也非常感谢您在[主题]方面的见解。
如我们所讨论的,我将[你要采取的行动,例如:在周五前寄出样品]。
如果您还有其他想讨论的内容,请随时告知。
期待继续合作。
此致问候,
[你的名字]

✍️点评与重点:
"Thank you for taking the time":表达尊重与感激。
"as discussed":强调执行力,建立信任。
适用场景:会议或电话后24小时内发送,巩固印象。

 

模板6:长时间未回复,重新激活

💻Subject: Checking In – Are You Still Interested?
Dear [Client's Name],
I hope you're doing well. I realize it’s been a while since we last connected, so I wanted to check in and see if you’re still interested in [product/service].
If now isn’t a good time, I’d be happy to follow up again in a few weeks.
Either way, I’d appreciate a quick reply so I can adjust my plans accordingly.
Best regards,
[Your Name]

💻主题:入住-你还感兴趣吗?
亲爱的[客户姓名]:
希望您一切安好。我意识到我们已经有一段时间没有联系了,因此想确认一下您是否仍对[产品/服务]感兴趣。
如果现在不是合适的时机,我也很乐意几周后再跟进。
无论哪种情况,都希望能收到您的简短回复,以便我相应调整计划。
此致问候,
[你的名字]

✍️点评与重点:
"checking in":非正式但专业,适合较长时间未联系。
"I’d appreciate a quick reply":礼貌施加轻微压力,促进行动。
适用场景:超过两周未回复,用于重新激活潜在客户。

模板7:最后提醒,设定截止日期

💻Subject: Final Follow-Up – Response Needed by [Date]
Dear [Client's Name],
This will be my final follow-up regarding [topic].
I’d like to kindly remind you that we need your response by [date] to proceed as planned.
If I don’t hear from you by then, I’ll assume the project is on hold and adjust my schedule accordingly.
Thank you for your attention, and I hope to hear from you soon.
Best regards,
[Your Name]

💻主题:最终跟进——需要在[日期]前回复
亲爱的[客户姓名]:
这是关于[主题]的最后一次跟进。
我想善意提醒您,我们需要在[日期]前收到您的回复,以便按计划推进。
如果届时仍未收到回复,我将默认项目暂缓,并相应调整我的安排。
感谢您的关注,期待尽快收到您的回复。
此致问候,
[你的名字]

✍️点评与重点:
"final follow-up":明确这是最后一次提醒,增加紧迫感。
"assume the project is on hold":设定后果,促使客户行动。
适用场景:多次跟进无果,需设定明确截止日期。

 

结语:善用模板,提升沟通效率

英文跟进邮件是国际商务沟通中的重要工具。掌握这7个模板,不仅能避免“尬聊”或冒犯客户,还能在恰当的时机推动合作进程。建议根据具体情境灵活调整用词,保持语气专业、礼貌且有温度。坚持练习,你的英语商务写作能力将显著提升!

 

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