导读：如何专业又不失礼貌地催款？
在商务沟通中，遇到客户延迟付款是常见问题。直接催款容易显得咄咄逼人，但放任不管又会影响现金流。如何用英文写出既得体又有效的催款邮件？本文为你整理了6个实用英文催款邮件模板，涵盖初次提醒、温和催促、正式警告等不同情境，每封邮件均配有中文翻译，并附上重点点评，帮助你在维护客户关系的同时，高效收回款项。
模板一：初次提醒（友好提醒）
📤Subject: Friendly Reminder: Invoice #12345 is Due
Dear Mr. Smith,
I hope this message finds you well. I’m writing to kindly remind you that Invoice #12345, amounting to $1,200, was due on June 1st. We have not yet received payment, and I wanted to ensure there were no issues on your end.
Please let us know if you’ve already sent the payment or if you need a new copy of the invoice. We appreciate your prompt attention to this matter.
Best regards,
Jennifer Lee
📤主题：温馨提醒：发票 #12345 已到期
亲爱的史密斯先生：
希望您一切安好。我写此邮件是想温馨提醒您，编号为 #12345、金额为1200美元的发票已于6月1日到期。我们尚未收到付款，特此确认您那边是否遇到任何问题。
如您已付款，请告知；如需发票副本，我们也乐意重新发送。感谢您对此事的及时关注。
此致敬礼，
李珍妮
✍️点评与重点：
• 使用“friendly reminder”（温馨提醒）营造轻松氛围，避免对立情绪。
• “I wanted to ensure there were no issues”（确认是否存在问题）体现关心而非指责，提升客户好感。
• 适合首次催款，语气礼貌，留有沟通余地。
模板二：温和催促（7天逾期）
📤Subject: Follow-Up on Overdue Invoice #12345
Dear Mr. Smith,
Thank you for your continued partnership. I’m following up regarding Invoice #12345, which is now 7 days past due. Our records show that payment of $1,200 has not been received.
We would appreciate it if you could process the payment at your earliest convenience. If there is any delay due to documentation or approval, please let us know so we can assist.
Thank you for your attention.
Best regards,
Jennifer Lee
📤主题：关于逾期发票 #12345 的跟进
亲爱的史密斯先生：
感谢您一直以来的合作。现就发票 #12345 进行跟进，该发票已逾期7天。我方记录显示，1200美元的款项尚未收到。
烦请您尽快安排付款。若因文件或审批流程导致延迟，请告知，我们将尽力协助。
感谢您的关注。
此致敬礼，
李珍妮
✍️点评与重点：
• “Thank you for your continued partnership” 表达尊重，缓和催款语气。
• “at your earliest convenience” 是委婉催促的常用表达，比“immediately”更得体。
• 主动提出协助，展现合作态度，降低客户抵触心理。
模板三：正式提醒（15天逾期）
📤Subject: Urgent: Payment Overdue for Invoice #12345
Dear Mr. Smith,
This is a formal reminder that Invoice #12345 for $1,200 remains unpaid and is now 15 days past the due date. We kindly request that payment be settled within the next 5 business days.
Please confirm once the payment has been made, or contact us directly if there are any disputes or concerns regarding the invoice.
We value our business relationship and hope to resolve this matter promptly.
Sincerely,
Jennifer Lee
📤主题：紧急通知：发票 #12345 付款逾期
亲爱的史密斯先生：
此为正式提醒：编号 #12345、金额1200美元的发票至今未付，已逾期15天。我们恳请贵方在接下来的5个工作日内完成付款。
付款完成后请予以确认；如对发票内容有异议或疑问，请直接与我们联系。
我们重视双方合作关系，盼能尽快妥善解决此事。
此致，
李珍妮
✍️点评与重点：
• “formal reminder” 和 “urgent” 明确升级沟通级别。
• 设定明确期限（within 5 business days）增强紧迫感。
• 仍保留“we value our business relationship”以维系客户关系。
模板四：语气加强（30天以上逾期）
📤Subject: Final Notice: Outstanding Payment for Invoice #12345
Dear Mr. Smith,
Despite previous reminders, payment of $1,200 for Invoice #12345, due on June 1st, has not been received. This is our final notice before further actions are considered.
We request that payment be made in full within 3 business days. Failure to do so may result in suspension of services or referral to a collections agency.
We hope to avoid escalation and would appreciate your immediate attention to this matter.
Sincerely,
Jennifer Lee
📤主题：最后通知：发票 #12345 尚未付款
亲爱的史密斯先生：
尽管此前已多次提醒，但截至今日，6月1日到期的发票 #12345（金额1200美元）仍未收到付款。此为采取进一步措施前的最后通知。
请在3个工作日内全额支付。若未履行，我方可能暂停服务或将案件移交催收机构处理。
我们希望避免事态升级，恳请您立即处理此事。
此致，
李珍妮
✍️点评与重点：
• “Final notice” 和 “further actions” 明确表达后果，增强威慑力。
• 使用“may result in” 表示可能性，留有回旋余地，避免过于强硬。
• 适用于长期拖欠，但仍希望和平解决的情况。
模板五：客户已承诺付款的确认邮件
📤Subject: Confirmation of Payment Schedule for Invoice #12345
Dear Mr. Smith,
Thank you for your call today and for confirming that payment for Invoice #12345 ($1,200) will be made by June 15th. We appreciate your commitment to settling this balance.
For your records, we’ve noted the agreed payment date. Should there be any changes, please inform us as soon as possible.
We look forward to receiving the payment and continuing our collaboration.
Best regards,
Jennifer Lee
📤主题：关于发票 #12345 付款安排的确认
亲爱的史密斯先生：
感谢您今日来电，并确认将于6月15日前支付发票 #12345（1200美元）的款项。我们感谢您对结清账款的承诺。
我方已记录约定的付款日期。如有变动，请尽早通知。
期待收到付款，并继续合作。
此致敬礼，
李珍妮
✍️点评与重点：
• 用于确认客户口头承诺，形成书面记录，避免后续争议。
• “appreciate your commitment” 肯定客户行为，增强正面反馈。
• 体现专业性，同时为后续跟进提供依据。
模板六：付款后感谢信（维护客户关系）
📤Subject: Thank You for Your Payment – Invoice #12345
Dear Mr. Smith,
Thank you for your payment of $1,200 received on June 16th for Invoice #12345. The account is now settled in full.
We appreciate your prompt response and continued trust in our services. Should you have any new projects or requirements, please don’t hesitate to reach out.
Looking forward to serving you again.
Warm regards,
Jennifer Lee
📤主题：感谢您的付款——发票 #12345
亲爱的史密斯先生：
感谢您于6月16日支付发票 #12345 的1200美元款项，该账单现已全部结清。
感谢您及时处理及对我方服务的持续信任。若您有新项目或需求，欢迎随时联系。
期待再次为您服务。
顺致问候，
李珍妮
✍️点评与重点：
• 付款后发送感谢信，有助于修复关系、增强客户忠诚度。
• “continued trust” 和 “looking forward to serving you again” 强化长期合作意愿。
• 简洁温暖，体现专业与人情味并重。
总结与学习建议
催款邮件的关键在于语气得当、信息清晰、立场坚定但不失礼貌。本文提供的6个模板覆盖了从初次提醒到最后通知的完整流程，适合不同阶段使用。学习时建议：
• 记住关键表达如“friendly reminder”、“formal reminder”、“final notice”；
• 掌握委婉催促句型，如“at your earliest convenience”、“we would appreciate”；
• 善用“we value our relationship”类语句维系客户情感。
通过模仿和练习这些模板，你将能更自信、专业地处理国际商务中的付款沟通问题。
👉 关注 水滴英语作文网，掌握国际职场秒懂的商务英语，让邮件成为你的升职加速器！