导读：如何专业地用英文沟通付款问题？
在国际商务往来中，付款延迟或信息不明确是常见问题。如何礼貌又坚定地催款？如何确认款项到账？一封措辞得当的英文邮件不仅能推动流程，还能维护良好的客户关系。
本文精选7个实用英文邮件模板，涵盖初次提醒、正式催款、付款确认等常见场景，每封邮件均附带精准中文翻译、重点词汇解析和使用建议，帮助你在实际工作中自信应对各类付款沟通。
1. 初次付款提醒邮件（礼貌友好）
Dear [Client's Name],
I hope this message finds you well. I'm writing to kindly remind you that the payment for Invoice No. [Invoice Number], amounting to [Amount], was due on [Due Date].
Could you please confirm when we can expect the payment? We appreciate your attention to this matter.
Thank you for your cooperation.
Best regards,
[Your Name]
✨中文翻译：
尊敬的[客户姓名]，
希望您一切安好。特此提醒，编号为[发票号]的发票款项[金额]已于[到期日]到期。
能否请您确认预计何时付款？感谢您对此事的关注。
感谢您的配合。
此致敬礼，
[你的姓名]
📌点评与重点：
• 使用“I hope this message finds you well”作为开场，体现礼貌与关怀。
• “kindly remind”比直接说“you haven't paid”更委婉。
• “Could you please confirm…” 是请求确认的常用句型，语气礼貌。
• 适合首次提醒，保持友好关系。
2. 二次催款邮件（语气稍强）
Dear [Client's Name],
We noticed that we have not yet received payment for Invoice No. [Invoice Number], which was due on [Due Date].
As this payment is now [Number] days overdue, we would appreciate it if you could settle the amount of [Amount] as soon as possible.
Please let us know if there are any issues on your end that are preventing payment.
We look forward to your prompt response.
Sincerely,
[Your Name]
✨中文翻译：
尊敬的[客户姓名]，
我们注意到，编号为[发票号]的发票款项（到期日为[到期日]）尚未收到。
目前该款项已逾期[天数]天，烦请尽快支付[金额]。
如您那边存在付款障碍，请告知我们。
期待您的及时回复。
此致，
[你的姓名]
📌点评与重点：
• “We noticed that…” 客观陈述事实，避免指责语气。
• “as soon as possible” 表达紧迫感。
• 主动询问“any issues on your end”体现理解与合作态度。
• 适用于首次提醒未果后的跟进。
3. 正式催款通知（语气正式）
Dear [Client's Name],
This is a formal reminder regarding the outstanding payment for Invoice No. [Invoice Number], amounting to [Amount], which was due on [Due Date].
Despite our previous communication, the payment remains unpaid. Please settle the full amount within [Number] days from the date of this email.
Failure to do so may result in further actions, including suspension of services or legal proceedings.
We hope to resolve this matter amicably and appreciate your immediate attention.
Sincerely,
[Your Name]
✨中文翻译：
尊敬的[客户姓名]，
此为关于编号[发票号]、金额[金额]、到期日[到期日]的未付款项的正式提醒。
尽管我们已先前沟通，但款项仍未支付。请在本邮件发出后[天数]天内付清全款。
如未履行，可能导致进一步措施，包括暂停服务或法律程序。
我们希望友好解决此事，敬请立即处理。
此致，
[你的姓名]
📌点评与重点：
• “formal reminder” 明确邮件性质。
• “outstanding payment” 是“未付款”的标准商务用语。
• “Failure to do so may result in…” 用于表达后果，语气坚定但不失专业。
• 适用于长期拖欠，需明确警告。
4. 付款已收到确认邮件
Dear [Client's Name],
Thank you for your payment. We have received the amount of [Amount] for Invoice No. [Invoice Number] on [Date].
Your account is now up to date. We appreciate your prompt payment and continued business.
Please don't hesitate to contact us if you have any questions.
Best regards,
[Your Name]
✨中文翻译：
尊敬的[客户姓名]，
感谢您的付款。我们已于[日期]收到编号[发票号]的款项[金额]。
您的账户现已结清。感谢您及时付款及持续合作。
如有疑问，欢迎随时联系我们。
此致敬礼，
[你的姓名]
📌点评与重点：
• “Thank you for your payment” 直接表达感谢。
• “up to date” 表示账户状态正常。
• “continued business” 有助于维护客户关系。
• 简洁专业，适合常规确认。
5. 部分付款确认及余额提醒
Dear [Client's Name],
We acknowledge receipt of your partial payment of [Amount Paid] for Invoice No. [Invoice Number].
However, a balance of [Remaining Amount] is still outstanding. The full amount was due on [Due Date].
We kindly request that you settle the remaining balance by [New Deadline].
Please let us know if you have any questions or require an updated invoice.
Thank you for your attention.
Sincerely,
[Your Name]
✨中文翻译：
尊敬的[客户姓名]，
我们已收到您对编号[发票号]发票的部分付款[已付金额]。
但仍有[未付余额]未结清。全额应于[到期日]前支付。
恳请您在[新截止日]前付清余款。
如您有任何疑问或需更新发票，请告知。
感谢您的关注。
此致，
[你的姓名]
📌点评与重点：
• “acknowledge receipt of” 是正式确认收到的表达。
• “a balance of… is still outstanding” 清晰说明欠款。
• 提供“new deadline”给予缓冲，体现灵活性。
• 适用于客户已付部分款项的情况。
6. 付款方式变更请求
Dear [Client's Name],
We hope you're doing well. Due to recent changes in our financial processes, we kindly request that future payments be made via [New Payment Method, e.g., bank transfer].
Please note that we will no longer accept payments through [Old Method, e.g., PayPal].
Attached is our updated payment information for your reference.
Thank you for your understanding and cooperation.
Best regards,
[Your Name]
✨中文翻译：
尊敬的[客户姓名]，
希望您一切顺利。由于我方财务流程调整，特此请求今后付款请通过[新付款方式，如银行转账]进行。
请注意，我们将不再接受[旧方式，如PayPal]付款。
随附更新后的付款信息供您参考。
感谢您的理解与配合。
此致敬礼，
[你的姓名]
📌点评与重点：
• “Due to recent changes…” 提供变更理由，增强说服力。
• “kindly request” 保持礼貌语气。
• 明确说明“no longer accept”避免混淆。
• 适用于公司内部流程调整时通知客户。
7. 付款争议协商邮件
Dear [Client's Name],
Thank you for reaching out regarding the payment for Invoice No. [Invoice Number]. We understand your concerns about [Briefly State the Issue, e.g., the service delivery].
We would like to discuss this matter further to reach a mutual agreement. Please let us know a convenient time for a call or meeting.
We value our relationship and are committed to resolving this issue fairly.
Looking forward to your reply.
Sincerely,
[Your Name]
✨中文翻译：
尊敬的[客户姓名]，
感谢您就编号[发票号]的付款问题与我们联系。我们理解您对[简述问题，如服务交付]的担忧。
我们希望进一步沟通，以达成共识。请告知您方便通话或会议的时间。
我们重视合作关系，并致力于公平解决此事。
期待您的回复。
此致，
[你的姓名]
📌点评与重点：
• “Thank you for reaching out” 表达尊重与开放态度。
• “mutual agreement” 强调双方协商。
• “We value our relationship” 有助于缓和矛盾。
• 适用于客户提出异议时的回应，体现专业与诚意。