导读：轻松搞定外贸沟通，9个实用英文邮件模板免费送
在国际贸易中，订单跟进是确保顺利交货的关键环节。无论是催促客户确认订单、提醒发货进度，还是处理延迟交货问题，一封得体、专业的英文邮件都能帮你建立信任、提升效率。本文为你整理了9个高频使用场景下的英文邮件模板，每一封都配有精准中文翻译，并附上【重点提示】和【使用点评】，帮助你快速掌握商务英语写作技巧，轻松应对各种订单沟通挑战。
无论你是外贸新手还是经验丰富的业务员，这些模板都能直接套用，节省时间，提升专业度。现在就开始学习吧！
1. 确认订单接收（Order Acknowledgment）
📤Subject: Order Received – Confirmation and Next Steps
Dear [Customer's Name],
Thank you for your order. We have received your purchase order and confirm that all details are correct. Production will begin immediately, and we expect to complete the order by [delivery date].
We will keep you updated on the progress and notify you once the goods are ready for shipment.
Should you have any questions, please feel free to contact us.
Best regards,
[Your Name]
[Your Position]
📤主题：订单已收到——确认及后续安排
尊敬的[客户姓名]：
感谢您的订单。我们已收到您的采购单，确认所有信息无误。生产将立即启动，预计在[交货日期]前完成。
我们将持续向您更新进度，并在货物准备发货时通知您。
如有任何问题，欢迎随时联系我们。
此致敬礼，
[您的姓名]
[您的职位]
✅【重点提示】
• 使用“purchase order”准确表达“采购单”
• “Production will begin immediately”体现响应速度
• “keep you updated”是商务沟通高频短语
✅【使用点评】
此模板适用于订单刚确认时发送，语气专业且积极，有助于建立客户信心。
2. 请求订单确认（Request for Order Confirmation）
📤Subject: Kindly Confirm Your Order Details
Dear [Customer's Name],
We have prepared your order based on the information provided. However, we would like to kindly ask you to confirm the following details:
- Product model and quantity
- Delivery address
- Preferred shipping method
Please reply to this email by [date] to avoid any delays in processing.
Thank you for your cooperation.
Best regards,
[Your Name]
📤主题：请确认您的订单信息
尊敬的[客户姓名]：
我们已根据您提供的信息准备订单，但请您确认以下细节：
- 产品型号和数量
- 收货地址
- 偏好的运输方式
请于[日期]前回复此邮件，以免影响订单处理进度。
感谢您的配合。
此致敬礼，
[您的姓名]
✅【重点提示】
• “kindly ask”比“please”更正式礼貌
• 使用项目符号（-）清晰列出需确认项
• 设定回复截止日期，推动客户行动
✅【使用点评】
当信息不完整或存在疑问时使用，语气礼貌但明确，避免后续纠纷。
3. 通知生产进度（Production Update）
📤Subject: Update on Your Order Production
Dear [Customer's Name],
We are pleased to inform you that your order is currently in production. As of today, approximately 60% of the items have been completed.
We are on schedule to meet the agreed delivery date of [date]. We will send another update once production is 100% complete.
Thank you for your continued trust.
Best regards,
[Your Name]
📤主题：关于您订单生产的最新进展
尊敬的[客户姓名]：
很高兴通知您，您的订单目前正在生产中。截至目前，约60%的产品已完成。
我们预计将按约定的[日期]交货时间准时交付。生产全部完成后，我们将再次发送更新。
感谢您一直以来的信任。
此致敬礼，
[您的姓名]
✅【重点提示】
• “on schedule”表示“按计划进行”
• 使用具体百分比增强可信度
• “continued trust”提升客户情感认同
✅【使用点评】
主动汇报进度能增强客户安全感，适合在生产中期发送。
4. 发货通知（Shipping Notification）
📤Subject: Your Order Has Been Shipped – Tracking Information Attached
Dear [Customer's Name],
We are happy to inform you that your order has been shipped today via [shipping method].
Tracking number: [number]
Estimated delivery date: [date]
The shipping documents are attached for your reference. Please check upon arrival and let us know if everything is in order.
Thank you for your business.
Best regards,
[Your Name]
📤主题：您的订单已发货——附跟踪信息
尊敬的[客户姓名]：
我们很高兴通知您，您的订单已于今日通过[运输方式]发出。
跟踪号码：[号码]
预计送达日期：[日期]
运输文件已附上供您参考。收货后请检查，并告知我们是否一切正常。
感谢您的合作。
此致敬礼，
[您的姓名]
✅【重点提示】
• “has been shipped”使用现在完成时强调动作完成
• 提供追踪号和预计送达时间是关键信息
• “let us know if everything is in order”是标准售后请求
✅【使用点评】
发货后立即发送，信息完整，提升客户体验。
5. 延迟交货说明（Delay Notification）
📤Subject: Important Update: Slight Delay in Your Order Delivery
Dear [Customer's Name],
We regret to inform you that there will be a slight delay in the delivery of your order due to unforeseen circumstances in production.
The new estimated delivery date is [new date], which is [number] days later than originally planned.
We sincerely apologize for the inconvenience and are doing our best to minimize the delay. We value your understanding and patience.
Should you have any concerns, please do not hesitate to contact us.
Best regards,
[Your Name]
📤主题：重要通知：您的订单将略有延迟
尊敬的[客户姓名]：
我们很遗憾地通知您，由于生产中出现的不可预见情况，您的订单将略有延迟。
新的预计交货日期为[新日期]，比原计划晚了[天数]天。
我们对由此带来的不便深表歉意，并正尽最大努力缩短延迟时间。感谢您的理解与耐心。
如有任何疑问，请随时与我们联系。
此致敬礼，
[您的姓名]
✅【重点提示】
• “regret to inform”是表达坏消息的标准开头
• “unforeseen circumstances”委婉表达原因
• “sincerely apologize”体现诚意
✅【使用点评】
面对延迟时使用，语气诚恳，有助于维护客户关系。
6. 请求付款（Payment Reminder）
📤Subject: Friendly Reminder: Payment for Order # [Number] is Due
Dear [Customer's Name],
This is a friendly reminder that payment for Order # [Number] is due on [due date].
As per our agreement, the total amount of [amount] should be settled before shipment. Please arrange the transfer at your earliest convenience.
If payment has already been made, please ignore this message and accept our thanks.
Best regards,
[Your Name]
📤主题：温馨提醒：订单# [编号] 付款即将到期
尊敬的[客户姓名]：
此为温馨提醒，订单# [编号] 的付款截止日期为[到期日]。
根据我们的协议，总金额[金额]应在发货前付清。请尽快安排汇款。
如已付款，请忽略此邮件，并接受我们的感谢。
此致敬礼，
[您的姓名]
✅【重点提示】
• “friendly reminder”比“urgent notice”更柔和
• “settle the payment”是“付清款项”的专业表达
• “at your earliest convenience”礼貌催促
✅【使用点评】
适合在付款截止前发送，语气友好但明确，避免尴尬。
7. 询问订单状态（Inquiry About Order Status）
📤Subject: Request for Update on Order # [Number]
Dear [Customer's Name],
I hope this message finds you well. We would like to kindly request an update on the status of Order # [Number].
Could you please confirm whether the order has been processed and shipped? If so, we would appreciate it if you could share the tracking information.
Thank you for your prompt attention to this matter.
Best regards,
[Your Name]
📤主题：请求更新订单# [编号] 状态
尊敬的[客户姓名]：
希望您一切安好。我们想请您更新一下订单# [编号] 的当前状态。
您能否确认订单是否已处理并发货？如果是，请分享跟踪信息，我们将不胜感激。
感谢您对此事的及时关注。
此致敬礼，
[您的姓名]
✅【重点提示】
• “I hope this message finds you well”是标准开场白
• “request an update”比“ask”更正式
• “prompt attention”礼貌催促对方回复
✅【使用点评】
适用于你作为买家跟进供应商时使用，语气得体，专业度高。
8. 订单取消请求（Request to Cancel Order）
📤Subject: Request to Cancel Order # [Number]
Dear [Customer's Name],
We regret to inform you that due to internal reasons, we need to request the cancellation of Order # [Number].
We understand this may cause inconvenience, and we sincerely apologize. We are ready to discuss any compensation or alternative solutions if applicable.
Please confirm your acceptance of this cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
[Your Name]
📤主题：请求取消订单# [编号]
尊敬的[客户姓名]：
我们很遗憾地通知您，由于内部原因，我们需要请求取消订单# [编号]。
我们理解这可能带来不便，并深表歉意。如有需要，我们愿意讨论补偿或替代方案。
请尽快确认是否同意取消。
感谢您的理解。
此致敬礼，
[您的姓名]
✅【重点提示】
• “regret to inform”用于表达负面消息
• “internal reasons”是通用且不过于具体的理由
• 主动提出补偿方案体现责任感
✅【使用点评】
仅在不得已情况下使用，语气诚恳，尽量减少客户损失感。
9. 订单完成感谢信（Post-Delivery Thank You）
📤Subject: Thank You for Your Order – We Appreciate Your Business
Dear [Customer's Name],
Thank you for choosing to work with us on Order # [Number]. We hope everything met your expectations.
Your satisfaction is our top priority. If you have any feedback or need further assistance, please don’t hesitate to reach out.
We look forward to serving you again in the future.
Warm regards,
[Your Name]
📤主题：感谢您的订单——我们珍视与您的合作
尊敬的[客户姓名]：
感谢您选择与我们合作完成订单# [编号]。希望一切符合您的期望。
您的满意是我们的首要任务。如有任何反馈或需要进一步帮助，请随时联系我们。
期待未来再次为您服务。
此致问候，
[您的姓名]
✅【重点提示】
• “We appreciate your business”是经典感谢表达
• “look forward to serving you again”为未来合作铺路
• “don’t hesitate to reach out”鼓励客户保持联系
✅【使用点评】
订单完成后发送，有助于建立长期客户关系，提升复购率。