在职场沟通中，尤其是与客户往来时，我们常常会遇到难以满足的请求。直接说“不”可能显得生硬甚至影响合作关系，因此学会用礼貌、专业的方式婉拒至关重要。本文精选8个实用英文邮件模板，涵盖不同场景，帮助你在维护客户关系的同时，清晰表达立场。每个模板均附带中文翻译与重点点评，助你掌握地道表达与沟通技巧。
1. 拒绝超出合同范围的额外请求
Dear [Client's Name],
Thank you for reaching out and for your continued trust in our services. I appreciate your request to include additional deliverables outside the original scope of our agreement. After careful review, we regret to inform you that we’re unable to accommodate these changes at this time, as they fall beyond the parameters outlined in our contract.
We remain committed to delivering the agreed-upon services to the highest standard and are happy to discuss potential future collaborations that may include these additional elements.
Thank you for your understanding.
Best regards,
[Your Name]
亲爱的[客户姓名]：
感谢您的联系，以及对我们服务的持续信任。感谢您提出在原协议范围之外增加交付内容的请求。经过仔细评估，我们很遗憾地通知您，目前无法满足这些变更要求，因为它们超出了合同约定的范围。
我们仍将致力于以最高标准完成已约定的服务内容，并乐意在将来探讨可能包含这些额外内容的合作机会。
感谢您的理解。
此致敬礼，
[你的名字]
✏️点评与重点：
• 使用“regret to inform”表达遗憾，体现尊重；
• 明确指出“outside the original scope”说明拒绝理由；
• 结尾表达未来合作意愿，缓和语气。
2. 拒绝紧急加单但无法按时交付
Dear [Client's Name],
Thank you for your email and for thinking of us for this urgent project. We truly value our partnership and your confidence in our team.
After reviewing our current workload and timelines, we regret that we won’t be able to meet your requested deadline without compromising the quality of the work. To ensure we maintain the high standards you expect, we recommend proceeding with a revised timeline or exploring alternative support options.
Please let us know how you’d like to proceed, and we’ll do our best to assist.
Warm regards,
[Your Name]
亲爱的[客户姓名]：
感谢您的邮件，以及在如此紧急的项目中第一时间想到我们。我们非常珍视与您的合作关系，也感谢您对我们团队的信任。
在评估了当前的工作负荷和时间安排后，我们遗憾地发现，若要在您要求的截止日期前完成，将难以保证工作质量。为确保达到您所期望的高标准，我们建议调整时间安排，或考虑其他支持方案。
请告知您希望如何推进，我们将尽力提供协助。
此致问候，
[你的名字]
✏️点评与重点：
• “value our partnership”强化关系；
• 以“compromising quality”为理由，体现专业负责；
• 提供替代建议，展现主动性。
3. 拒绝降价请求
Dear [Client's Name],
Thank you for your feedback and for discussing the possibility of adjusting our pricing. We understand the importance of budget considerations, and we’ve carefully evaluated your request.
After thorough assessment, we’re unable to offer a reduced rate at this time, as our current pricing reflects the value, expertise, and resources required to deliver high-quality results. That said, we’d be happy to explore ways to optimize the project scope to better align with your budget.
We appreciate your understanding and look forward to continuing our collaboration.
Best regards,
[Your Name]
亲爱的[客户姓名]：
感谢您的反馈，以及就调整价格的可能性进行沟通。我们理解预算考量的重要性，并已认真评估了您的请求。
经过全面评估，我们目前无法提供降价，因为现有定价反映了为交付高质量成果所需的价值、专业能力与资源投入。不过，我们乐意探讨如何优化项目范围，以更好地匹配您的预算。
感谢您的理解，期待继续合作。
此致敬礼，
[你的名字]
✏️点评与重点：
• 用“reflects the value”强调价格合理性；
• 避免直接说“no”，转而提出优化方案；
• 保持积极合作态度。
4. 拒绝客户提出的不合理修改要求
Dear [Client's Name],
Thank you for sharing your feedback on the recent deliverable. We appreciate your detailed input and the time you’ve taken to review the work.
After internal discussion, we believe that some of the requested changes may impact the overall integrity and effectiveness of the project. While we’re open to revisions, we recommend maintaining certain core elements to ensure the desired outcome is achieved.
We’d be happy to schedule a call to discuss your concerns and find a solution that works for both parties.
Sincerely,
[Your Name]
亲爱的[客户姓名]：
感谢您对最近交付成果的反馈。我们非常感谢您提供的详细意见以及为此投入的时间。
经过内部讨论，我们认为部分修改要求可能会影响项目的整体完整性与效果。尽管我们愿意进行调整，但建议保留某些核心内容，以确保实现预期目标。
我们乐意安排一次电话会议，讨论您的关切，并共同寻找双方都满意的解决方案。
此致，
[你的名字]
✏️点评与重点：
• 用“impact the integrity”委婉表达反对；
• 强调“desired outcome”突出专业判断；
• 主动提议沟通，体现合作精神。
5. 拒绝客户要求提前启动项目但资源不足
Dear [Client's Name],
Thank you for your enthusiasm and for wanting to move forward with the project earlier than planned. We share your eagerness to get started.
However, due to current team commitments and resource availability, we’re unable to begin the project in the proposed timeframe. Starting prematurely could affect our ability to deliver the quality you expect.
We’re committed to beginning as soon as our schedule allows and will keep you updated on our progress. Please let us know if you’d like to adjust the timeline accordingly.
Best regards,
[Your Name]
亲爱的[客户姓名]：
感谢您的热情，以及希望比原计划更早启动项目。我们同样期待项目早日开始。
然而，由于团队当前的任务安排和资源限制，我们无法在您提议的时间内启动项目。过早开始可能影响我们交付您所期望质量的能力。
我们承诺一旦时间允许将立即启动，并会及时向您更新进展。如需相应调整时间安排，请随时告知。
此致敬礼，
[你的名字]
✏️点评与重点：
• 用“share your eagerness”建立共鸣；
• 以“resource availability”为客观理由；
• 承诺及时更新，增强信任感。
6. 拒绝客户推荐的第三方合作方
Dear [Client's Name],
Thank you for recommending [Third Party Name] for collaboration on this project. We appreciate your effort to enhance the project’s success.
After careful consideration, we’ve decided to continue working with our current partners, as they align closely with our workflow, standards, and security protocols. We believe this approach will ensure the most seamless and effective execution.
We value your input and will keep your suggestion in mind for future opportunities.
Warm regards,
[Your Name]
亲爱的[客户姓名]：
感谢您推荐[第三方名称]参与本项目合作。我们感谢您为提升项目成功率所做的努力。
经过慎重考虑，我们决定继续与现有合作伙伴协作，因为他们与我们的工作流程、标准及安全协议高度契合。我们相信这一方式将确保项目最顺畅、高效地执行。
我们重视您的建议，并将在未来机会中予以考虑。
此致问候，
[你的名字]
✏️点评与重点：
• 避免否定客户推荐，转而强调“align with our workflow”；
• 使用“seamless and effective”突出决策合理性；
• 保留未来合作空间。
7. 拒绝客户要求提供免费附加服务
Dear [Client's Name],
Thank you for your message and for your continued support. We’re glad to hear that you’re satisfied with the current service.
Regarding your request for additional features at no extra cost, we’re unable to provide complimentary services outside the agreed package. Our pricing structure is designed to ensure sustainable, high-quality support for all clients.
That said, we’d be happy to provide a quote for the requested additions if you’d like to proceed.
Thank you for your understanding.
Best regards,
[Your Name]
亲爱的[客户姓名]：
感谢您的来信以及持续的支持。很高兴得知您对当前服务感到满意。
关于您提出的免费增加功能的请求，我们无法在约定套餐之外提供免费服务。我们的定价结构旨在为所有客户提供可持续的高质量支持。
不过，如果您希望继续，我们很乐意为您所要求的附加内容提供报价。
感谢您的理解。
此致敬礼，
[你的名字]
✏️点评与重点：
• 用“sustainable, high-quality support”解释收费逻辑；
• 避免使用“free”一词，改用“complimentary”更专业；
• 提供后续选项，保持合作通道。
8. 拒绝长期客户但决定终止合作
Dear [Client's Name],
I want to begin by expressing my sincere gratitude for the opportunity to work with you over the past [X] years. It’s been a privilege to support your goals and contribute to your success.
After thoughtful reflection, we’ve made the difficult decision to conclude our professional relationship effective [date]. This decision was not made lightly and is based on strategic shifts within our organization that require us to refocus our resources.
We will ensure a smooth transition and are happy to assist in transferring any necessary information or materials. Please let us know how we can best support you during this period.
Thank you again for your trust and collaboration.
Warm regards,
[Your Name]
亲爱的[客户姓名]：
首先，请允许我衷心感谢过去[X]年来与您合作的机会。能够支持您的目标并为您的成功贡献力量，我们深感荣幸。
经过慎重考虑，我们做出了一个艰难的决定：将于[日期]起终止合作关系。此决定并非轻率作出，而是基于我们组织内部的战略调整，需要重新聚焦资源。
我们将确保平稳过渡，并乐意协助转移任何必要的信息或资料。请告知我们在此期间如何最好地为您提供支持。
再次感谢您的信任与合作。
此致问候，
[你的名字]
✏️点评与重点：
• 开头表达感激，体现尊重；
• 用“strategic shifts”作为中性理由，避免冲突；
• 强调“smooth transition”，展现专业性与责任感。
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