在外贸业务中，英语邮件是与客户建立联系、推动订单、解决问题的核心工具。然而，许多外贸从业者因语言表达不地道或结构混乱，错失合作机会。为此，我们精心整理了12个外贸高频使用的英文邮件模板，涵盖询盘回复、报价、催款、售后服务等常见场景。每个模板均附有精准中文翻译、重点解析和使用提示，帮助你快速提升邮件专业度与沟通效率，轻松应对国际客户。
1. 初次询盘回复邮件
Dear [Customer's Name],
Thank you for your inquiry regarding our [product name]. We appreciate your interest and would be happy to provide you with more information.
Our [product name] is designed for [brief description of function or target market], and has been well-received in markets such as [list regions or countries].
Please find the product specifications and pricing details in the attached document. If you have any further questions or need samples, feel free to let us know.
We look forward to the opportunity to work with you.
Best regards,
[Your Name]
[Your Position]
[Company Name]
尊敬的[客户姓名]：
感谢您对我们[产品名称]的询盘。我们非常感谢您的关注，并乐意为您提供更多信息。
我们的[产品名称]专为[简要描述功能或目标市场]设计，在[列出地区或国家]等市场广受好评。
产品规格和价格详情请见附件。如需进一步咨询或样品，请随时告知。
期待与您合作！
此致
敬礼
[你的名字]
[职位]
[公司名称]
✍️点评与重点：
• 开头表达感谢，体现专业与礼貌。
• 简要介绍产品优势，增强客户兴趣。
• 主动提供附件和样品，推动下一步沟通。
• 重点句型："We appreciate your interest"（我们感谢您的关注）是标准表达，建议熟记。
2. 报价邮件（含付款方式）
Dear [Customer's Name],
Thank you for your request. Please find below our quotation for [product name]:
- Product: [Product Name]
- Quantity: [Number]
- Unit Price: USD [Price] per unit
- Total Amount: USD [Total]
- Payment Terms: 30% deposit by T/T in advance, 70% before shipment
- Delivery Time: Within [number] days after receiving deposit
- Packaging: Standard export packaging
Should you have any questions or wish to place an order, please don’t hesitate to contact us.
We look forward to your confirmation.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
感谢您的询价。以下是[产品名称]的报价详情：
• 产品：[产品名称]
• 数量：[数量]
• 单价：每件[价格]美元
• 总金额：[总额]美元
• 付款方式：30%预付定金，70%发货前付清
• 交货时间：收到定金后[天数]天内
• 包装：标准出口包装
如有疑问或准备下单，请随时联系。
期待您的确认。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 报价清晰分项列出，便于客户阅读。
• 付款条款明确，避免后续纠纷。
• 使用"don’t hesitate to contact us"是地道表达，意为“请随时联系”，语气友好且专业。
3. 样品请求回复
Dear [Customer's Name],
We are pleased to inform you that we can provide samples of [product name] for your evaluation.
However, please note that the shipping cost will be at your expense. Once we receive your courier account number (e.g., DHL, FedEx), we will arrange shipment immediately.
Alternatively, we can prepay the shipping and invoice you accordingly.
Please confirm your preference, and we’ll proceed promptly.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
我们很高兴可以为您提供[产品名称]的样品用于评估。
但请注意，运费需由您方承担。一旦收到您的快递账号（如DHL、FedEx），我们将立即安排寄送。
或者，我们可以代为支付运费，并向您开具发票。
请确认您的选择，我们将尽快处理。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 明确说明运费责任，避免误解。
• 提供两种方案，体现灵活性。
• 重点词汇："at your expense"（由您方承担费用）是商务常用语。
4. 订单确认邮件
Dear [Customer's Name],
Thank you for your order. We hereby confirm the following details:
- Product: [Product Name]
- Quantity: [Number]
- Unit Price: USD [Price]
- Total Amount: USD [Total]
- Payment: 30% deposit received, balance due before shipment
- Estimated Delivery: [Date]
Production has started, and we will keep you updated on the progress. Please let us know if there are any changes.
Thank you for your trust in our company.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
感谢您的订单。现确认以下信息：
• 产品：[产品名称]
• 数量：[数量]
• 单价：[价格]美元
• 总金额：[总额]美元
• 付款：已收30%定金，余款发货前付清
• 预计交货时间：[日期]
生产已启动，我们将持续更新进度。如有变更，请及时告知。
感谢贵司的信任。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 使用"hereby confirm"（特此确认）增强正式感。
• 明确付款状态，便于客户核对。
• 承诺进度更新，增强客户信心。
5. 催款邮件（温和版）
Dear [Customer's Name],
We hope this message finds you well.
We would like to kindly remind you that the payment for Invoice #[Number], amounting to USD [Amount], is now overdue by [number] days.
For your convenience, we have re-attached the invoice. Please let us know once the payment is made, or if there are any issues on your side.
We value our business relationship and appreciate your prompt attention to this matter.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
祝您一切顺利。
特此提醒，发票#[编号]（金额[金额]美元）已逾期[天数]天。
为方便起见，我们已重新附上发票。付款后请告知，或如有问题请与我们联系。
我们重视合作关系，感谢您对此事的及时处理。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 语气礼貌，避免冲突。
• 使用"kindly remind"（善意提醒）体现专业与尊重。
• 强调合作关系，有助于客户配合。
6. 装运通知邮件
Dear [Customer's Name],
We are pleased to inform you that your order #[Number] has been shipped today via [shipping method].
Below are the shipping details:
- Tracking Number: [Number]
- Carrier: [Company Name]
- Estimated Arrival: [Date]
- Bill of Lading: Attached
You can track the shipment using the link: [tracking link]
Should you have any questions, please feel free to contact us.
Thank you for your business.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
我们很高兴通知您，您的订单#[编号]已于今日通过[运输方式]发出。
运输详情如下：
• 追踪号码：[号码]
• 承运公司：[公司名称]
• 预计到达时间：[日期]
• 提单：已附
您可通过以下链接追踪物流：[追踪链接]
如有疑问，欢迎随时联系。
感谢您的合作。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 使用"We are pleased to inform you"表达积极情绪。
• 提供完整物流信息，提升客户体验。
• 附提单并提供追踪链接，体现专业服务。
7. 售后服务请求回复
Dear [Customer's Name],
Thank you for contacting us regarding the issue with [product name].
We sincerely apologize for the inconvenience caused. Our technical team has reviewed your case and recommends the following solution:
[Describe solution, e.g., replace part, provide instructions, etc.]
We will arrange [action] within 24 hours. Please let us know if this meets your expectations.
We value your feedback and are committed to ensuring your satisfaction.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
感谢您就[产品名称]的问题与我们联系。
我们对由此带来的不便深表歉意。技术团队已评估情况，建议解决方案如下：
[描述解决方案，如更换零件、提供操作说明等]
我们将在24小时内安排[具体行动]。请确认此方案是否符合您的期望。
我们重视您的反馈，并致力于确保您满意。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 首先道歉，体现服务意识。
• 明确解决方案和时间，增强信任。
• 使用"We value your feedback"（我们重视您的反馈）提升客户好感。
8. 价格调整通知
Dear [Customer's Name],
Due to recent increases in raw material costs and logistics expenses, we regret to inform you that a price adjustment for [product name] will take effect from [date].
The new unit price will be USD [New Price], representing an increase of [X]%.
Orders confirmed before [date] will be honored at the current price.
We understand this may affect your planning and appreciate your understanding.
Please feel free to discuss this with us if you have any concerns.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
由于近期原材料和物流成本上涨，我们遗憾地通知您，[产品名称]的价格将从[日期]起调整。
新单价为[新价格]美元，涨幅为[X]%。
在[日期]前确认的订单将按原价执行。
我们理解这可能影响您的计划，感谢您的理解。
如有顾虑，欢迎随时与我们沟通。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 说明调价原因，增强说服力。
• 给出过渡期，体现客户关怀。
• 使用"regret to inform"（遗憾通知）表达无奈与尊重。
9. 交货延迟通知
Dear [Customer's Name],
We would like to inform you that there is a slight delay in the production of your order #[Number] due to [reason, e.g., unexpected material shortage].
The new estimated delivery date is [new date], which is [number] days later than originally planned.
We sincerely apologize for this delay and are taking steps to minimize further impact.
We will keep you informed of any further updates.
Thank you for your patience and understanding.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
我们想通知您，由于[原因，如材料短缺]，您的订单#[编号]生产略有延迟。
新的预计交货时间为[新日期]，比原计划晚[天数]天。
我们对此延迟深表歉意，并正采取措施减少影响。
我们将持续向您更新进展。
感谢您的耐心与理解。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 主动告知延迟，避免客户质疑。
• 说明原因并承诺改进，体现责任感。
• 使用"taking steps to minimize"（正采取措施减少）展现积极态度。
10. 感谢客户长期合作
Dear [Customer's Name],
We would like to take a moment to thank you for your continued trust and support over the past [number] years.
Your partnership has been instrumental in our growth, and we truly value the relationship we’ve built together.
As a small token of appreciation, we would like to offer you a special discount on your next order.
Please let us know when you’re ready, and we’ll prepare the quotation accordingly.
Wishing you continued success.
Warm regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
我们想借此机会感谢您过去[年数]年来持续的信任与支持。
您的合作对我们的发展至关重要，我们非常珍视这段合作关系。
为表达谢意，我们愿为您提供下一次订单的特别折扣。
请告知您何时准备下单，我们将为您准备报价。
祝您事业顺利。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 情感真挚，增强客户忠诚度。
• 附带优惠，促进复购。
• 使用"instrumental in our growth"（对我们成长至关重要）提升客户价值感。
11. 产品推荐邮件
Dear [Customer's Name],
We noticed that you have purchased [related product] from us before, and we believe you might be interested in our new product: [Product Name].
Key Features:
- [Feature 1]
- [Feature 2]
- [Feature 3]
This product has already gained positive feedback in [market/region].
We’d be happy to send you a sample or a detailed catalog upon request.
Looking forward to your feedback.
Best regards,
[Your Name]
[Your Position]
尊敬的[客户姓名]：
我们注意到您曾购买过[相关产品]，相信您可能对我们的新品[产品名称]感兴趣。
主要特点：
• [特点1]
• [特点2]
• [特点3]
该产品已在[市场/地区]获得积极反馈。
如需样品或详细目录，欢迎随时索取。
期待您的回复。
此致
敬礼
[你的名字]
[职位]
✍️点评与重点：
• 基于客户历史购买推荐，提高相关性。
• 突出产品亮点，激发兴趣。
• 主动提供样品或目录，推动下一步沟通。
12. 节日问候邮件
Dear [Customer's Name],
As [Holiday Name] approaches, we would like to extend our warmest wishes to you and your team.
Thank you for your continued partnership and support throughout the year.
May this holiday bring you peace, happiness, and success in the coming year.
We look forward to strengthening our cooperation in the future.
Warm regards,
[Your Name]
[Your Position]
[Company Name]
尊敬的[客户姓名]：
值此[节日名称]来临之际，谨向您及您的团队致以最诚挚的祝福。
感谢您一年来的合作与支持。
愿节日为您带来平安、喜悦，并在新的一年里事业顺利。
期待未来进一步加强合作。
此致
敬礼
[你的名字]
[职位]
[公司名称]
点评与重点：
• 节日问候增强客户情感联系。
• 简洁温馨，避免过度营销。
• 使用"extend our warmest wishes"（致以最诚挚的祝福）是节日邮件经典表达。
结语：模板在手，沟通无忧
以上12个英文邮件模板覆盖了外贸业务中最常见的沟通场景，语言地道、结构清晰，适合直接套用或根据实际情况微调。建议收藏本文，日常工作中灵活运用，不仅能节省写作时间，更能提升专业形象，赢得客户信赖。持续积累语言表达，让每一次沟通都成为成交的契机。
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