导读：为什么样品沟通邮件如此重要？
在国际贸易中，样品往往是促成订单的第一步。一次专业、及时、礼貌的样品沟通，不仅能建立客户信任，还能显著提升成交概率。然而，许多外贸新人在撰写英文邮件时容易表达不清或语气不当，导致沟通效率低下。
本文精心整理了样品寄送全流程中的6个关键场景英文邮件模板，涵盖请求寄样、确认信息、通知寄出、物流跟进、提醒签收及后续跟进，每封邮件均配有中文翻译、使用点评与重点词汇/句型标注，助你轻松应对各类客户沟通场景，提升专业形象。
1. 请求客户确认样品信息及收件地址
💻Subject: Request for Sample Shipping Details
Dear [Customer's Name],
Thank you for your interest in our [product name]. We are pleased to arrange sample shipment for your evaluation.
Could you please confirm the following details?
- Full shipping address
- Contact person and phone number
- Any specific requirements (e.g., quantity, color, size)
We will proceed as soon as we receive your confirmation. Looking forward to your reply.
Best regards,
[Your Name]
💻主题：请求提供样品寄送信息
尊敬的[客户姓名]：
感谢您对我们[产品名称]的关注。我们很乐意为您安排样品寄送以便评估。
请您确认以下信息：
- 完整收件地址
- 联系人及电话号码
- 特殊要求（如数量、颜色、尺寸等）
收到确认后我们将立即安排寄送。期待您的回复。
此致
[你的名字]
✍️点评与重点：
• 使用“Thank you for your interest”表达感谢，体现专业与礼貌。
• 用项目符号（-）清晰列出所需信息，便于客户回复。
• “Looking forward to your reply”是常用结尾句，语气积极但不催促。
2. 确认样品已准备就绪，等待客户确认
💻Subject: Sample Ready – Awaiting Your Confirmation
Dear [Customer's Name],
We have prepared the requested samples of [product name] and they are ready for shipment.
Kindly confirm your shipping address and any special instructions. Once confirmed, we will dispatch the package within 24 hours.
If you have any changes or additional requests, please let us know.
Best regards,
[Your Name]
💻主题：样品已备好——等待您的确认
尊敬的[客户姓名]：
您所要求的[产品名称]样品已准备就绪，随时可寄出。
请确认您的收件地址及特殊指示。一经确认，我们将在24小时内发出包裹。
如有任何修改或额外需求，请随时告知。
此致
[你的名字]
✍️点评与重点：
• “are ready for shipment”简洁表达样品状态。
• “Kindly confirm”比“Please confirm”更显礼貌。
• 承诺“within 24 hours”体现高效服务，增强客户信任。
3. 通知客户样品已寄出并提供物流信息
💻Subject: Your Sample Has Been Shipped – Tracking Number Attached
Dear [Customer's Name],
We are pleased to inform you that your sample of [product name] has been shipped today via [Courier Name].
Tracking Number: [Insert Tracking Number]
Estimated Delivery: [Insert Date]
Shipping Method: [e.g., Express Air]
You can track the package using the link below:
[Tracking Link]
Should you have any questions, feel free to contact us.
Best regards,
[Your Name]
💻主题：您的样品已寄出——附追踪单号
尊敬的[客户姓名]：
我们很高兴通知您，您订购的[产品名称]样品已于今日通过[快递公司名称]寄出。
追踪单号：[填写单号]
预计送达时间：[填写日期]
运输方式：[如空运快递]
您可通过以下链接追踪包裹：
[追踪链接]
如有任何问题，欢迎随时联系我们。
此致
[你的名字]
✍️点评与重点：
• “We are pleased to inform you”是正式通知的常用开头。
• 提供完整物流信息，体现专业与透明。
• “feel free to contact us”鼓励客户沟通，拉近距离。
4. 样品运输中主动跟进，提醒客户注意查收
💻Subject: Friendly Reminder: Sample Expected to Arrive Soon
Dear [Customer's Name],
This is a quick reminder that your sample package is currently in transit and expected to arrive within the next 2–3 business days.
Tracking Number: [Insert Number]
Current Status: [e.g., Arrived at destination country]
Please ensure someone is available to receive the delivery. If you do not receive it by [Date], kindly let us know so we can assist.
We hope you’ll be satisfied with the quality and look forward to your feedback.
Best regards,
[Your Name]
💻主题：温馨提醒：样品即将送达
尊敬的[客户姓名]：
特此提醒，您的样品包裹正在运输途中，预计将在未来2-3个工作日内送达。
追踪单号：[填写单号]
当前状态：[如已抵达目的国]
请确保有人可以签收。如在[日期]前仍未收到，请及时告知，我们将协助查询。
希望您对样品质量满意，期待您的反馈。
此致
[你的名字]
✍️点评与重点：
• “Friendly reminder”语气亲切，避免显得催促。
• 提供预计送达时间和当前物流状态，增强信息价值。
• 表达对客户反馈的期待，为后续沟通埋下伏笔。
5. 提醒客户签收样品并请求反馈
💻Subject: Did You Receive Your Sample? We’d Love Your Feedback
Dear [Customer's Name],
We noticed that your sample package was delivered on [Date]. We hope everything arrived in good condition.
Could you please confirm receipt and share your initial thoughts on the product? Your feedback is valuable to us and helps us serve you better.
If you have any questions or need additional samples, don’t hesitate to ask.
Looking forward to hearing from you soon.
Best regards,
[Your Name]
💻主题：您收到样品了吗？期待您的反馈
尊敬的[客户姓名]：
我们注意到您的样品包裹已于[日期]送达。希望一切完好无损。
请您确认收货，并分享您对产品的初步看法。您的反馈对我们非常重要，有助于我们更好地为您服务。
如有任何问题或需要更多样品，请随时告知。
期待您的回复。
此致
[你的名字]
✍️点评与重点：
• 使用“We noticed that...”自然引出话题，避免生硬。
• “share your initial thoughts”比“give feedback”更轻松，降低客户压力。
• 强调“your feedback is valuable”，提升客户参与感。
6. 后续跟进，推动样品转化为订单
💻Subject: Follow-Up on Sample – Ready to Move Forward?
Dear [Customer's Name],
It’s been a week since you received the sample of [product name]. We’d like to check if you had a chance to evaluate it.
We believe this product meets your requirements in terms of quality, durability, and design. If you’re satisfied, we can discuss pricing and start preparing a formal quotation.
Let us know your thoughts – we’re ready to support your next steps.
Best regards,
[Your Name]
💻主题：样品跟进——是否准备推进合作？
尊敬的[客户姓名]：
距离您收到[产品名称]样品已过去一周。想确认您是否有时间进行评估。
我们认为该产品在质量、耐用性和设计方面均符合您的需求。若您满意，我们可以进一步讨论价格，并准备正式报价。
请告知您的想法——我们已准备好支持您的下一步行动。
此致
[你的名字]
✍️点评与重点：
• “It’s been a week”自然引入时间点，避免显得急迫。
• 使用“We believe this product meets...”增强说服力。
• “Ready to support your next steps”传递积极合作态度，推动转化。
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