导读：为什么样品沟通邮件如此重要？
在国际贸易和跨境电商中，样品是建立客户信任的第一步。一个专业、清晰、礼貌的英文邮件不仅能展示你的业务素养，还能显著提升客户对产品质量和公司服务的信心。本文为你整理了样品寄送全流程中的5个关键节点，并提供完整的英文邮件模板及中文翻译，帮助你在实际沟通中游刃有余。
1. 样品请求确认邮件（Confirming Sample Request）
📧Subject: Confirmation of Your Sample Request
Dear [Customer's Name],
Thank you for your interest in our products. We have received your sample request and are pleased to confirm that we can provide the samples you requested.
Could you please confirm your full shipping address and preferred courier (e.g., DHL, FedEx)? Also, let us know if you have any special packaging requirements.
We look forward to your reply so we can proceed promptly.
Best regards,
[Your Name]
[Your Position]
📧主题：确认您的样品请求
尊敬的[客户姓名]：
感谢您对我们产品的关注。我们已收到您的样品申请，并很高兴确认可以提供您所要求的样品。
请您确认完整的收货地址以及偏好的快递公司（如DHL、FedEx）。如有特殊包装要求，也请一并告知。
期待您的回复，以便我们尽快安排寄送。
此致
敬礼！
[你的名字]
[你的职位]
点评与重点：
✅ 使用“Thank you for your interest”表达感谢，体现专业礼貌。
✅ 明确请求客户确认地址和快递方式，避免后续出错。
✅ “We look forward to your reply”是商务邮件中常用的催促回复表达，语气委婉但有效。
2. 样品准备完成通知（Sample Preparation Complete）
📧Subject: Your Samples Are Ready for Shipment
Dear [Customer's Name],
We are happy to inform you that your requested samples have been carefully prepared and are now ready for shipment.
We have packed them securely to ensure safe delivery. The tracking number will be sent to you once the samples are dispatched.
Please let us know if you have any questions before we proceed with shipping.
Best regards,
[Your Name]
[Your Position]
📧主题：您的样品已准备好发货
尊敬的[客户姓名]：
我们很高兴通知您，您所申请的样品已准备完毕，即将寄出。
我们已妥善包装，确保运输安全。样品发出后，我们将第一时间提供物流单号。
如在发货前有任何问题，请随时告知。
此致
敬礼！
[你的名字]
[你的职位]
点评与重点：
✅ “We are happy to inform you”传递积极情绪，增强客户好感。
✅ “carefully prepared”和“securely packed”强调专业性和对细节的关注。
✅ 提前告知将发送单号，体现服务的透明度。
3. 样品已寄出通知（Sample Shipment Notification）
📧Subject: Samples Shipped – Tracking Number Attached
Dear [Customer's Name],
We are pleased to inform you that your samples have been shipped today via [Courier Name].
Below are the shipping details:
Tracking Number: [Insert Number]
Estimated Delivery: [Insert Date]
You can track the package using the following link: [Tracking Link]
Please check upon arrival and let us know your feedback. We hope the samples meet your expectations!
Best regards,
[Your Name]
[Your Position]
📧主题：样品已发货——附跟踪号
尊敬的[客户姓名]：
我们很高兴通知您，您的样品已于今日通过[快递公司名称]寄出。
以下是发货信息：
物流单号：[填写单号]
预计送达时间：[填写日期]
您可通过以下链接查询物流状态：[查询链接]
收到后请检查并反馈您的意见。希望样品符合您的期望！
此致
敬礼！
[你的名字]
[你的职位]
点评与重点：
✅ 邮件标题直接标明“Tracking Number Attached”，便于客户快速识别。
✅ 提供完整物流信息，提升客户体验。
✅ “We hope the samples meet your expectations”表达期待，鼓励客户反馈。
4. 样品签收跟进邮件（Follow-up After Sample Delivery）
📧Subject: Follow-up on Sample Delivery – Your Feedback Needed
Dear [Customer's Name],
We hope your samples arrived safely and in good condition. According to the tracking information, the package was delivered on [Date].
We would greatly appreciate it if you could share your initial feedback on the product quality, packaging, and overall impression.
Your input is valuable to us and will help us better serve your needs.
Looking forward to hearing from you soon.
Best regards,
[Your Name]
[Your Position]
📧主题：样品交付的跟进——需要您的反馈
尊敬的[客户姓名]：
希望您的样品已安全完好地送达。根据物流信息，包裹已于[日期]签收。
如您能就产品质量、包装及整体印象提供初步反馈，我们将不胜感激。
您的意见对我们非常重要，有助于我们更好地满足您的需求。
期待您的回复。
此致
敬礼！
[你的名字]
[你的职位]
点评与重点：
✅ 使用“We would greatly appreciate it if...”表达礼貌请求，语气得体。
✅ 主动提及物流签收时间，体现细致服务。
✅ 强调客户反馈的价值，增强互动意愿。
5. 样品反馈后推进合作邮件（Moving Forward After Sample Feedback）
📧Subject: Thank You for Your Feedback – Next Steps
Dear [Customer's Name],
Thank you for your valuable feedback on the samples. We are glad to hear that [mention positive comment, e.g., the quality met your expectations].
Based on your comments, we can proceed with [customization, bulk order discussion, etc.]. Please let us know your next steps or if you need further information.
We are ready to support you in moving forward and look forward to a successful partnership.
Best regards,
[Your Name]
[Your Position]
📧主题：感谢您的反馈-下一步
尊敬的[客户姓名]：
感谢您对样品提供的宝贵反馈。我们很高兴得知[提及正面评价，如质量符合您的期望]。
根据您的意见，我们可以进一步推进[定制、批量订单讨论等]。请告知您的下一步计划，或是否需要更多信息。
我们已准备好为您提供支持，期待与您建立成功合作。
此致
敬礼！
[你的名字]
[你的职位]
点评与重点：
✅ 开头感谢客户反馈，体现重视。
✅ 根据反馈内容灵活调整后续建议，展现灵活性。
✅ “look forward to a successful partnership”提升合作愿景，增强信任感。
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