导读：掌握英文 shipping 邮件，让国际物流沟通更高效
在全球化贸易日益频繁的今天，无论是跨境电商、外贸业务，还是个人国际寄送，清晰、专业的英文 shipping（发货）邮件都是确保物流顺畅的关键。一封结构清晰、用语准确的邮件不仅能提升客户体验，还能避免误解与延误。
本文精心整理了9个高频使用场景的英文 shipping 邮件模板，每一封都配有精准中文翻译，并附有【点评】与【重点标注】，帮助你快速掌握核心表达，提升英语商务写作能力。
1. 发货通知邮件（Shipment Confirmation）
📤Subject: Your Order Has Been Shipped – Tracking Number Included
Dear [Customer's Name],
We are pleased to inform you that your order #[Order Number] has been shipped today via [Shipping Carrier].
Your tracking number is: [Tracking Number]. You can track your package at: [Tracking Website URL].
Estimated delivery date: [Estimated Delivery Date].
Thank you for your purchase. If you have any questions, feel free to contact us.
Best regards,
[Your Name]
[Company Name]
📤主题：您的订单已发货 - 包含跟踪号码
尊敬的[客户姓名]：
我们很高兴通知您，您的订单 #[订单号] 已于今日通过[承运商]发出。
您的追踪号码为：[追踪号码]。您可在[追踪网站]查询包裹动态。
预计送达日期：[预计送达日期]。
感谢您的购买。如有任何问题，欢迎随时联系我们。
此致问候，
[您的姓名]
[公司名称]
☑️【点评】 这是一封标准的发货确认邮件，结构清晰，信息完整。使用“pleased to inform you”表达积极态度，增强客户好感。
☑️【重点】 必须包含订单号、承运商、追踪号码和预计送达时间，方便客户跟进。
2. 物流延迟通知（Shipping Delay Notification）
📤Subject: Important Update: Slight Delay in Your Shipment
Dear [Customer's Name],
We would like to inform you that your order #[Order Number], originally scheduled to ship on [Original Date], has been delayed due to [Reason, e.g., unexpected high demand / weather conditions].
We now expect to ship your order by [New Ship Date], with delivery expected around [New Delivery Date].
We sincerely apologize for the inconvenience and appreciate your patience. We are doing our best to fulfill your order as quickly as possible.
Thank you for your understanding.
Best regards,
[Your Name]
[Company Name]
📤主题：重要更新：您的发货略有延迟
尊敬的[客户姓名]：
我们想通知您，您原定于[原定日期]发货的订单 #[订单号] 因[原因，如：需求激增/天气原因]将有所延迟。
我们预计将于[新发货日期]前发货，预计送达时间为[新送达日期]左右。
对此带来的不便我们深表歉意，并感谢您的耐心等待。我们将尽快处理您的订单。
感谢您的理解。
此致问候，
[您的姓名]
[公司名称]
☑️【点评】 延迟通知需及时、诚恳。使用“we sincerely apologize”表达歉意，有助于维护客户关系。
☑️【重点】 明确说明延迟原因和新的时间表，避免客户焦虑。
3. 包裹已送达通知（Delivery Confirmation）
📤Subject: Your Package Has Been Delivered
Dear [Customer's Name],
This is to confirm that your order #[Order Number] was successfully delivered on [Delivery Date] at [Delivery Time] to [Delivery Address].
Tracking status: Delivered
If you did not receive the package, please check with your neighbors or building management. You may also contact the carrier directly using the tracking number.
Thank you for shopping with us!
Best regards,
[Your Name]
[Company Name]
📤主题：您的包裹已送达
尊敬的[客户姓名]：
特此确认，您的订单 #[订单号] 已于[送达日期][送达时间]成功送达至[收货地址]。
追踪状态：已送达
如您未收到包裹，请检查邻居处或物业管理人员。您也可使用追踪号码直接联系承运商。
感谢您的光临！
此致问候，
[您的姓名]
[公司名称]
☑️【点评】 此邮件用于确认交付完成，语气友好。提醒客户若未收货可采取的措施，体现服务周到。
☑️【重点】 强调“Delivered”状态，并提供后续建议，减少售后纠纷。
4. 请求更改收货地址（Request to Change Shipping Address）
📤Subject: Request to Update Shipping Address for Order #[Order Number]
Dear [Company Name],
I hope this message finds you well. I would like to request a change to the shipping address for my order #[Order Number], which has not yet been shipped.
Please update the address to:
[New Full Name]
[New Street Address]
[City, State, ZIP Code]
[Country]
I would appreciate your confirmation once the change has been made. Thank you for your assistance.
Best regards,
[Your Name]
[Your Contact Information]
📤主题：请求更新订单# [订单号]的收货地址
尊敬的[公司名称]：
您好！我希望能更改我尚未发货的订单 #[订单号] 的收货地址。
请将地址更改为：
[新收件人姓名]
[新街道地址]
[城市, 州, 邮政编码]
[国家]
地址更改后，烦请确认告知。感谢您的协助！
此致问候，
[您的姓名]
[联系方式]
☑️【点评】 此模板用于客户主动请求修改地址，语气礼貌，信息完整。
☑️【重点】 强调“尚未发货”，增加修改成功的可能性；提供完整新地址，避免遗漏。
5. 询问包裹物流状态（Inquiry About Shipment Status）
📤Subject: Inquiry About Shipment Status of Order #[Order Number]
Dear [Company Name],
I am writing to inquire about the current status of my order #[Order Number], which was expected to be delivered by [Expected Date].
The tracking information has not been updated for several days, and I have not received any delivery notification.
Could you please provide an update on the shipment? I would appreciate any information you can share.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Contact Information]
📤主题：关于订单# [订单号]的发货状态查询
尊敬的[公司名称]：
我写此信是想了解我订单 #[订单号] 的当前物流状态，该订单原定于[预计日期]前送达。
追踪信息已多日未更新，且我未收到任何送达通知。
能否请您提供最新的发货进展？非常感谢您的信息。
感谢您的关注。
此致问候，
[您的姓名]
[联系方式]
☑️【点评】 客户在物流停滞时的典型询问邮件，语气礼貌且表达关切。
☑️【重点】 明确指出“tracking未更新”和“未收到通知”，便于客服快速定位问题。
6. 包裹被海关扣留通知（Customs Hold Notification）
📤Subject: Important: Your Shipment Is Held by Customs
Dear [Customer's Name],
We would like to inform you that your order #[Order Number] has been temporarily held by customs in [Country] for inspection.
This is a standard procedure and may cause a delay of several days. We recommend that you contact your local customs office for more details or to assist in clearing the package.
We will notify you once the package is released and continues its journey.
Thank you for your patience.
Best regards,
[Your Name]
[Company Name]
📤主题：重要通知：您的货物已被海关扣留
尊敬的[客户姓名]：
我们通知您，您的订单 #[订单号] 目前因查验被[国家]海关暂时扣留。
这是常规流程，可能会导致数天的延迟。建议您联系当地海关了解详情或协助清关。
包裹放行后，我们将立即通知您并继续运输。
感谢您的耐心等待。
此致问候，
[您的姓名]
[公司名称]
☑️【点评】 海关问题是国际物流常见难题，此邮件解释清晰，减轻客户焦虑。
☑️【重点】 使用“standard procedure”表明非异常情况，降低客户担忧。
7. 补发包裹请求（Request for Reshipment）
📤Subject: Request for Reshipment of Lost Package – Order #[Order Number]
Dear [Company Name],
I am writing regarding my order #[Order Number], which was marked as delivered on [Date], but I have not received the package.
I have checked with my neighbors and building management, and the carrier has no record of a delivery attempt. I believe the package may have been lost.
Could you please arrange for a reshipment or provide a refund? I would appreciate your prompt assistance.
Thank you,
[Your Name]
[Your Contact Information]
📤主题：请求补发丢失包裹 - 订单号 #[订单编号]
尊敬的[公司名称]：
我写信是关于我的订单 #[订单号]，系统显示已于[日期]送达，但我并未收到包裹。
我已询问邻居和物业，承运商也无投递记录。我认为包裹可能已丢失。
能否请您安排补发或退款？感谢您的及时协助。
此致，
[您的姓名]
[联系方式]
☑️【点评】 客户在包裹“显示送达但未收到”时的标准请求，逻辑清晰，证据充分。
☑️【重点】 强调已做多方核实，增强可信度；明确提出“补发或退款”诉求。
8. 国际运费报价请求（Request for International Shipping Quote）
📤Subject: Request for Shipping Quote to [Destination Country]
Dear [Company Name],
I am interested in placing an order and would like to request a shipping quote to [Destination Country].
Please provide the estimated shipping cost and delivery time for the following items:
- [Item 1, Quantity]
- [Item 2, Quantity]
Also, please let me know which carriers you use for international shipments.
Thank you for your help. I look forward to your reply.
Best regards,
[Your Name]
[Your Contact Information]
📤主题：[目的地国家]的发货报价请求
尊敬的[公司名称]：
我有意下单，想咨询寄往[目的国家]的运费报价。
请提供以下商品的预估运费和送达时间：
- [商品1，数量]
- [商品2，数量]
同时，请告知您使用的国际承运商。
感谢您的帮助，期待您的回复。
此致问候，
[您的姓名]
[联系方式]
☑️【点评】 此模板用于客户在下单前了解国际运费，信息请求具体明确。
☑️【重点】 列出具体商品和数量，便于对方准确报价；询问承运商，体现专业性。
9. 订单取消与退款通知（Order Cancellation and Refund Notice）
📤Subject: Your Order #[Order Number] Has Been Cancelled and Refunded
Dear [Customer's Name],
This is to inform you that your order #[Order Number] has been cancelled at your request. The full amount of [Amount] has been refunded to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.
If you have any further questions, feel free to contact us.
Thank you for considering us.
Best regards,
[Your Name]
[Company Name]
📤主题：您的订单[订单号]已被取消并退款
尊敬的[客户姓名]：
特此通知，您的订单 #[订单号] 已根据您的要求取消。全额[金额]已退至原支付方式。
退款到账需5–10个工作日，具体时间取决于您的银行或发卡机构。
如有其他疑问，欢迎随时联系我们。
感谢您的关注。
此致问候，
[您的姓名]
[公司名称]
☑️【点评】 取消订单后及时通知客户，体现专业服务。明确退款周期，避免误解。
☑️【重点】 注明“原支付方式”和“到账时间”，提升客户信任感。
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