导读：为什么外贸邮件如此重要？
在国际贸易中，电子邮件是沟通的核心工具。一封专业、清晰、礼貌的英文邮件不仅能提升客户信任度，还能有效推进订单流程。对于刚入行的外贸员来说，掌握常用邮件模板是快速上手的关键。本文精选12个高频外贸场景的英文邮件模板，每一封都配有中文翻译、重点词汇解析和使用建议，帮助你轻松应对各种商务沟通需求。
1. 初次询盘回复（Reply to Initial Inquiry）
📤Subject: Re: Inquiry about [Product Name]
Dear [Customer's Name],
Thank you for your inquiry regarding our [Product Name]. We appreciate your interest and are pleased to provide you with the information you requested.
Please find the product details and pricing attached. Should you have any further questions, feel free to contact us.
Looking forward to your reply.
Best regards,
[Your Name]
[Your Position]
📤主题：关于[产品名称]的咨询
尊敬的[客户姓名]：
感谢您对我们[产品名称]的询盘。我们非常感谢您的关注，并很高兴为您提供所需信息。
产品详情和报价已附在邮件中。如有其他问题，欢迎随时联系我们。
期待您的回复。
此致
敬礼
[你的名字]
[你的职位]
点评与重点：
• “Thank you for your inquiry” 是标准开场白，礼貌得体。
• “appreciate your interest” 表达重视，增强客户好感。
• 附件信息用 “attached” 明确提示，避免遗漏。
2. 报价邮件（Quotation Email）
📤Subject: Quotation for [Product/Service]
Dear [Customer's Name],
As requested, please find our quotation for [Product/Service] below:
- Product: [Name]
- Unit Price: USD [Amount]
- MOQ: [Number] pcs
- Delivery Time: [Number] days after order confirmation
- Payment Terms: T/T 30% in advance, 70% before shipment
All prices are EXW [City]. Please let us know if you need a CIF or FOB quote.
We look forward to your favorable reply.
Sincerely,
[Your Name]
📤主题：[产品/服务]的报价单
尊敬的[客户姓名]：
根据您的要求，以下是[产品/服务]的报价：
• 产品：[名称]
• 单价：USD [金额]
• 最小起订量：[数量] 件
• 交货期：订单确认后[天数]天
• 付款方式：30%预付，70%发货前付清
以上价格为EXW [城市]。如需CIF或FOB报价，请告知。
期待您的积极回复。
此致
[你的名字]
点评与重点：
• 报价要素齐全：价格、MOQ、交期、付款方式、贸易术语。
• “favorable reply” 是商务邮件常用表达，意为“期待您积极的回复”。
• 明确报价条款，避免后续误解。
3. 样品请求回复（Reply to Sample Request）
📤Subject: Sample Arrangement for [Product]
Dear [Customer's Name],
Thank you for your interest in our [Product]. We can provide you with a sample for quality evaluation.
Please confirm your shipping address and preferred courier (e.g., DHL, FedEx). Sample cost is USD [Amount], which can be refunded upon order placement.
Once we receive your details, we will arrange shipment within 2 business days.
Best regards,
[Your Name]
📤主题：[产品]的样品摆放方案
尊敬的[客户姓名]：
感谢您对我们[产品]的兴趣。我们可以为您提供样品用于质量评估。
请确认您的收货地址和快递方式（如DHL、FedEx）。样品费用为USD [金额]，下单后可退还。
收到信息后，我们将在2个工作日内安排寄出。
此致
敬礼
[你的名字]
点评与重点：
• “quality evaluation” 专业表达“质量评估”。
• 明确样品费用及退款政策，提升客户信任。
• “within 2 business days” 体现效率。
4. 订单确认邮件（Order Confirmation）
📤Subject: Order Confirmed – [Order Number]
Dear [Customer's Name],
We are pleased to confirm your order [Order Number] for [Product], quantity [Quantity], at USD [Unit Price] per unit.
Total amount: USD [Total].
Production will start immediately. Estimated delivery date: [Date].
Payment has been received. Thank you for your business!
Best regards,
[Your Name]
📤主题：订单已确认 – [订单编号]
尊敬的[客户姓名]：
我们很高兴确认您的订单[订单号]：[产品]，数量[数量]，单价USD [金额]。
总金额：USD [总额]。
生产已立即启动。预计交货日期：[日期]。
款项已收到。感谢您的合作！
此致
敬礼
[你的名字]
点评与重点：
• “We are pleased to confirm” 表达积极态度。
• 明确订单关键信息：数量、价格、交期。
• “Thank you for your business” 是标准感谢语。
5. 发票发送邮件（Proforma Invoice Email）
📤Subject: Proforma Invoice for Your Review – [Order Number]
Dear [Customer's Name],
Please find the proforma invoice for your order [Order Number] attached.
Kindly review and confirm the details. Once confirmed, please proceed with the payment as per agreed terms.
We will begin production upon receipt of payment.
Should you have any questions, please don’t hesitate to contact us.
Best regards,
[Your Name]
📤主题：供您审核的格式发票 – [订单编号]
尊敬的[客户姓名]：
请查收随附的订单[订单号]的形式发票。
请核对信息并确认。确认后，请按约定条款付款。
收到款项后，我们将启动生产。
如有疑问，欢迎随时联系。
此致
敬礼
[你的名字]
点评与重点：
• “proforma invoice” 是形式发票，用于客户申请付款或进口许可。
• “Kindly review” 比 “Please check” 更显礼貌。
• 强调付款后生产，明确流程。
6. 交货期更新（Delivery Schedule Update）
📤Subject: Update on Delivery Schedule for Order [Number]
Dear [Customer's Name],
We would like to inform you that your order [Number] is on schedule. Production is 80% complete, and packaging will begin next week.
Estimated shipment date: [Date].
We will send you the shipping documents once the goods are dispatched.
Thank you for your patience.
Best regards,
[Your Name]
📤主题：关于订单[编号]的配送进度更新
尊敬的[客户姓名]：
我们通知您，您的订单[编号]进展顺利。生产已完成80%，包装将于下周开始。
预计发货日期：[日期]。
货物发出后，我们将发送运输单据。
感谢您的耐心等待。
此致
敬礼
[你的名字]
点评与重点：
• “on schedule” 表示按计划进行。
• 提供具体进度（如80%完成），增强可信度。
• “shipping documents” 指提单、发票等文件。
7. 货物已发通知（Shipment Notification）
📤Subject: Shipment Advice – Order [Number]
Dear [Customer's Name],
We are pleased to inform you that your order [Number] has been shipped today via [Shipping Method].
Tracking number: [Number]
Estimated arrival: [Date]
Attached are the Bill of Lading, commercial invoice, and packing list for your reference.
Should you need any further assistance, please let us know.
Best regards,
[Your Name]
📤主题：发货建议 – 订单[编号]
尊敬的[客户姓名]：
我们很高兴通知您，您的订单[编号]已于今日通过[运输方式]发出。
追踪号码：[号码]
预计到达时间：[日期]
随附提单、商业发票和装箱单供您参考。
如需进一步协助，请告知。
此致
敬礼
[你的名字]
点评与重点：
• “Shipment Advice” 是标准标题，意为“发货通知”。
• 提供追踪号和预计到达时间，提升客户体验。
• 附件列出关键单据，便于清关。
8. 付款提醒（Payment Reminder）
📤Subject: Friendly Reminder: Payment for Order [Number]
Dear [Customer's Name],
This is a gentle reminder that the payment for Order [Number] is due on [Date].
As of today, we have not yet received the payment. Kindly arrange the transfer at your earliest convenience to avoid any delay in shipment.
Please let us know once the payment is made so we can proceed accordingly.
Thank you for your attention.
Best regards,
[Your Name]
📤主题：温馨提醒：[订单编号]对应的款项已支付完毕
尊敬的[客户姓名]：
温馨提示：订单[编号]的付款截止日为[日期]。
截至目前，我们尚未收到款项。请尽快安排汇款，以免影响发货。
付款后请告知，以便我们及时处理。
感谢您的关注。
此致
敬礼
[你的名字]
点评与重点：
• “friendly reminder” 语气友好，避免生硬。
• “at your earliest convenience” 是礼貌催促的常用表达。
• 强调付款与发货的关联，促使客户行动。
9. 产品缺货通知（Out of Stock Notification）
📤Subject: Update on Availability of [Product]
Dear [Customer's Name],
We regret to inform you that [Product] is currently out of stock due to high demand.
The next batch is expected to arrive by [Date]. We can reserve the quantity for you if you wish.
Alternatively, we can suggest a similar product with the same specifications.
Please let us know how you would like to proceed.
Apologies for the inconvenience.
Best regards,
[Your Name]
📤主题：[产品]的供应情况更新
尊敬的[客户姓名]：
很抱歉通知您，由于需求旺盛，[产品]目前缺货。
下一批预计[日期]到货。如需，我们可以为您预留数量。
此外，我们也可推荐一款规格相似的产品。
请告知您的处理意见。
对造成的不便深表歉意。
此致
敬礼
[你的名字]
点评与重点：
• “regret to inform” 表达遗憾，语气诚恳。
• 提供替代方案（预留或推荐），展现服务意识。
• “Apologies for the inconvenience” 是标准致歉语。
10. 客户投诉回复（Reply to Customer Complaint）
📤Subject: Re: Issue with Order [Number]
Dear [Customer's Name],
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused.
We have investigated the issue and found that [brief explanation].
To resolve this, we will [solution, e.g., resend the missing items, issue a refund].
We value your business and will take steps to prevent such issues in the future.
Please accept our apologies and let us know if you need further assistance.
Sincerely,
[Your Name]
📤主题：关于[订单编号]的相关问题
尊敬的[客户姓名]：
感谢您向我们反馈此问题。我们对由此带来的不便深表歉意。
经调查，我们发现[简要说明原因]。
为解决此问题，我们将[解决方案，如补发货物、退款等]。
我们重视您的合作，并将采取措施避免类似问题再次发生。
敬请接受我们的歉意，如需进一步帮助，请告知。
此致
[你的名字]
点评与重点：
• “bring this matter to our attention” 礼貌表达“您提出问题”。
• 先道歉，再解释，最后提出解决方案，逻辑清晰。
• “value your business” 体现客户重视。
11. 价格调整通知（Price Adjustment Notice）
📤Subject: Notice of Price Adjustment for [Product]
Dear [Customer's Name],
Due to rising material costs, we regret to inform you that the price of [Product] will be adjusted effective [Date].
New price: USD [Amount] (previously USD [Amount]).
Orders confirmed before [Date] will be honored at the current price.
We appreciate your understanding and continued support.
Best regards,
[Your Name]
📤主题：[产品]价格调整通知
尊敬的[客户姓名]：
由于原材料成本上涨，我们遗憾地通知您，[产品]的价格将从[日期]起调整。
新价格：USD [金额]（原价USD [金额]）。
在[日期]前确认的订单将按原价执行。
感谢您的理解与持续支持。
此致
敬礼
[你的名字]
点评与重点：
• 说明调价原因，增强说服力。
• 明确生效日期和旧订单处理方式，避免争议。
• “appreciate your understanding” 是处理敏感话题的常用表达。
12. 节日问候邮件（Seasonal Greeting Email）
📤Subject: Wishing You a Wonderful [Holiday]!
Dear [Customer's Name],
As [Holiday] approaches, we would like to take a moment to thank you for your trust and support throughout the year.
Wishing you and your team a joyful holiday season and a successful new year!
We look forward to continuing our partnership in [Year].
Warm regards,
[Your Name]
[Your Company]
📤主题：祝您度过一个美好的[节日]！
尊敬的[客户姓名]：
随着[节日]的临近，我们想借此机会感谢您一年来的信任与支持。
祝您和您的团队节日愉快，新年顺利！
期待在[年份]继续与您合作。
此致
敬礼
[你的名字]
[你的公司]
点评与重点：
• 节日问候有助于维护客户关系。
• “take a moment to thank” 显得真诚。
• “look forward to continuing our partnership” 表达长期合作意愿。
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