导读：为什么发货通知邮件如此重要？
在跨境电商或国际业务中，及时、专业的发货通知邮件不仅能同步物流信息，还能显著提升客户体验。一封结构清晰、语气得体的英文邮件，是建立客户信任的关键一步。本文精选8个实用英文发货通知邮件模板，涵盖普通发货、延迟发货、快递更新等常见场景，每封邮件均附带中文翻译、重点词汇与句型点评，助你轻松应对各类客户沟通场景，同时提升商务英语写作能力。
模板1：标准发货通知（Standard Shipping Notification）
📤Subject: Your Order Has Been Shipped!
Dear [Customer's Name],
We are pleased to inform you that your order #[Order Number] has been shipped and is on its way to you. The tracking number is [Tracking Number], and you can monitor the delivery status via the carrier's website.
Thank you for choosing us. If you have any questions, feel free to contact us.
Best regards,
[Your Name]
[Company Name]
📤主题：您的订单已发货！
亲爱的[客户姓名]，
我们很高兴通知您，您的订单 #[订单编号] 已发货，正在运送途中。物流单号为[单号]，您可通过承运商官网查询配送状态。
感谢您的选择。如有疑问，欢迎随时联系我们。
此致敬礼，
[你的名字]
[公司名称]
✍️点评与重点：
• “We are pleased to inform you” 是正式且友好的开头句式，适用于大多数通知类邮件。
• “on its way to you” 简洁表达“正在送达”，比 “is being delivered” 更自然。
• 提供tracking number（追踪号）是关键信息，建议加粗突出。
模板2：含预计送达时间的发货通知
📤Subject: Your Order Is Shipped – Expected Delivery by [Date]
Hi [Customer's Name],
Great news! Your order #[Order Number] has been dispatched and is expected to arrive by [Estimated Delivery Date].
Tracking Number: [Tracking Number]
Carrier: [Carrier Name]
You can track your package here: [Tracking Link]
Let us know if you need any assistance.
Warm regards,
[Your Name]
📤主题：您的订单已发货，预计送达时间为[日期]
嗨，[客户姓名]，
好消息！您的订单 #[订单编号] 已发出，预计在[预计送达日期]前送达。
追踪号：[单号]
承运商：[承运商名称]
您可在此链接追踪包裹：[追踪链接]
如需帮助，请随时告知。
顺致问候，
[你的名字]
✍️点评与重点：
• “dispatched” 是“已发出”的正式表达，比 “shipped” 更强调物流动作的启动。
• 明确提供预计送达时间，可显著提升客户安心感。
• 列出承运商和追踪链接，信息完整，体现专业性。
模板3：国际发货通知（含海关提示）
📤Subject: International Shipment Confirmation – Order #[Order Number]
Dear [Customer's Name],
Your order has been shipped internationally via [Carrier Name]. Please note that delivery may take longer due to customs clearance procedures.
Tracking Number: [Tracking Number]
Estimated Delivery: Within [X] business days (excluding customs delays)
We appreciate your patience and understanding. Feel free to reach out if you have any concerns.
Sincerely,
[Your Name]
📤主题：国际运输确认函 – 订单编号 #[订单号码]
亲爱的[客户姓名]，
您的订单已通过[承运商名称]发往海外。请注意，由于海关清关流程，配送时间可能延长。
追踪号：[单号]
预计送达时间：[X]个工作日内（不含清关延误）
感谢您的耐心与理解。如有疑问，欢迎随时联系。
此致，
[你的名字]
✍️点评与重点：
• “customs clearance procedures” 是“海关清关”的标准表达，务必提前告知客户。
• 使用“may take longer”委婉提示可能延迟，避免客户误解。
• 强调“excluding customs delays”可降低后续纠纷风险。
模板4：订单延迟发货通知
📤Subject: Update on Your Order #[Order Number] – Slight Delay
Dear [Customer's Name],
We sincerely apologize for the delay in shipping your order #[Order Number]. Due to unexpected high demand, your package will be dispatched within the next [X] business days.
We truly value your patience and are working hard to get your order out as soon as possible. You will receive another email once it ships.
Thank you for your understanding.
Best regards,
[Your Name]
📤主题：关于您的订单#[订单编号]的更新信息——存在轻微延迟情况
亲爱的[客户姓名]，
很抱歉通知您，您的订单 #[订单编号] 发货将略有延迟。由于需求超出预期，包裹将在未来[X]个工作日内发出。
我们非常感谢您的耐心，并正努力尽快安排发货。包裹发出后，我们将再次邮件通知。
感谢您的理解。
此致敬礼，
[你的名字]
✍️点评与重点：
• 道歉语“sincerely apologize”体现诚意，避免使用轻描淡写的“sorry”。
• 解释原因（如“unexpected high demand”）可增强客户理解。
• 承诺“will receive another email”让客户感到被重视。
模板5：快递已签收通知
📤Subject: Good News! Your Package Has Been Delivered
Hi [Customer's Name],
We’re happy to let you know that your order #[Order Number] was successfully delivered on [Delivery Date].
Tracking Number: [Tracking Number]
Delivery Status: Delivered
We hope you enjoy your purchase! If you have any feedback, we’d love to hear from you.
Thank you for shopping with us!
Warm regards,
[Your Name]
📤主题：好消息！您的包裹已经送达了
嗨，[客户姓名]，
很高兴通知您，您的订单 #[订单编号] 已于[送达日期]成功签收。
追踪号：[单号]
配送状态：已签收
希望您喜欢您的商品！如有反馈，我们非常乐意倾听。
感谢您的光临！
顺致问候，
[你的名字]
✍️点评与重点：
• “successfully delivered” 强调结果，增强客户安全感。
• 主动邀请反馈，有助于收集评价和改进服务。
• “We hope you enjoy your purchase” 是提升客户情感连接的加分句。
模板6：包裹运输中更新通知
📤Subject: Shipping Update for Your Order #[Order Number]
Dear [Customer's Name],
We’d like to provide a quick update: your package is currently in transit and has arrived at the [Country/Region] distribution center.
Next Step: Customs processing and local delivery
Tracking Number: [Tracking Number]
Expected Delivery: [Date]
Thank you for your patience as we ensure your order reaches you safely.
Best regards,
[Your Name]
📤主题：关于您所下订单#[订单编号]的运输更新信息
亲爱的[客户姓名]，
我们为您提供最新物流更新：您的包裹正在运输途中，目前已抵达[国家/地区]分拣中心。
下一步：清关及本地派送
追踪号：[单号]
预计送达：[日期]
感谢您的耐心等待，我们将确保您的订单安全送达。
此致敬礼，
[你的名字]
✍️点评与重点：
• “in transit” 是“运输中”的标准术语，专业且准确。
• 明确告知当前所在节点（如“distribution center”）增强透明度。
• 分步骤说明“Next Step”，让客户清晰了解流程。
模板7：多包裹分批发货通知
📤Subject: Your Order Is Being Shipped in Multiple Packages
Dear [Customer's Name],
Your order #[Order Number] is being shipped in separate packages due to item availability. The first package has been dispatched with tracking number: [Tracking Number 1].
The remaining items will follow within [X] days, and you’ll receive another tracking email.
We appreciate your understanding and will keep you updated.
Sincerely,
[Your Name]
📤主题：您的订单将分多份包裹进行配送
亲爱的[客户姓名]，
由于部分商品库存情况，您的订单 #[订单编号] 将分多个包裹发出。首个包裹已发货，追踪号为：[单号1]。
其余商品将在[X]天内陆续发出，您将收到另一封含追踪信息的邮件。
感谢您的理解，我们将持续为您更新进展。
此致，
[你的名字]
✍️点评与重点：
• “due to item availability” 是解释分批发货的常见理由，委婉且合理。
• 使用“will follow within [X] days”明确后续安排，避免客户焦虑。
• 承诺“keep you updated”增强服务可信度。
模板8：环保包装发货通知（体现品牌理念）
📤Subject: Your Order Has Shipped – Packed with Care & Sustainability
Hi [Customer's Name],
Your order #[Order Number] has been shipped using eco-friendly packaging materials. We’re committed to reducing our environmental impact while delivering your favorite products.
Tracking Number: [Tracking Number]
Thank you for supporting a greener future with us!
With care,
[Your Name]
📤主题：您的订单已发货——我们本着谨慎的态度，并充分考虑可持续性发展原则来包装您的商品。
嗨，[客户姓名]，
您的订单 #[订单编号] 已使用环保包装材料发出。我们致力于在递送您喜爱商品的同时，减少对环境的影响。
追踪号：[单号]
感谢您与我们一同支持更绿色的未来！
用心送达，
[你的名字]
✍️点评与重点：
• “eco-friendly packaging materials” 是“环保包装”的标准表达。
• 将发货与品牌价值观结合，提升品牌形象。
• 结尾“With care” 温暖亲切，适合注重情感连接的品牌。
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