导读：如何礼貌催款？这7个英文邮件模板帮你搞定
在国际商务沟通中，客户迟迟不回复邮件或延迟付款是常见问题。直接催款可能显得冒犯，但不提醒又可能影响现金流。如何在保持专业和礼貌的前提下有效催款？本文为你整理了7个实用英文催款邮件模板，适用于不同阶段的催款场景，每封邮件均附带中文翻译、重点解析和使用建议，助你提升沟通效率，同时锻炼商务英语写作能力。
模板1：首次提醒 - 温和提醒付款到期
📤Subject: Friendly Reminder: Payment Due for Invoice [Invoice Number]
Dear [Client's Name],
I hope this message finds you well. I'm writing to kindly remind you that payment for Invoice [Invoice Number], amounting to [Amount], was due on [Due Date]. We haven't yet received the payment, so I wanted to check if there are any issues on your end.
Please let us know if you've already sent the payment or if you need any assistance from our side. We appreciate your attention to this matter.
Best regards,
[Your Name]
📤主题：温馨提醒：发票[发票编号]款项已到期
亲爱的[客户姓名]，
希望您一切顺利。特此温馨提醒，编号为[发票编号]、金额为[金额]的发票已于[到期日]到期，但我们尚未收到付款。想确认您那边是否遇到任何问题。
如您已付款，请告知我们；如需协助，也请随时联系。感谢您对此事的关注。
此致问候，
[你的名字]
✍️点评与重点：
- 使用“friendly reminder”体现礼貌，避免指责语气。
- “I wanted to check if there are any issues” 表达关心而非催促，降低对方防御心理。
- 适合首次提醒，保持关系友好。
模板2：二次提醒 - 稍加强调付款状态
📤Subject: Follow-up: Overdue Payment for Invoice [Invoice Number]
Dear [Client's Name],
I hope you're doing well. I'm following up on our previous message regarding Invoice [Invoice Number], which is now [Number] days past due.
We understand that oversights can happen, but we would appreciate it if you could arrange the payment at your earliest convenience. Please let us know if there's any delay due to documentation or approval processes on your side.
Thank you for your prompt attention.
Best regards,
[Your Name]
📤主题：跟进提醒：发票[发票编号]款项已逾期
亲爱的[客户姓名]，
希望您一切安好。我们跟进此前关于发票[发票编号]的提醒，该款项目前已逾期[天数]天。
我们理解偶尔会有疏忽，但仍希望您能尽快安排付款。如因文件或审批流程导致延迟，请告知我们具体情况。
感谢您的及时关注。
此致问候，
[你的名字]
✍️点评与重点：
- “follow-up”表明是二次沟通，语气比首次稍强。
- “we understand that oversights can happen”展现同理心，减少冲突感。
- 询问“documentation or approval processes”为客户提供解释空间。
模板3：正式提醒 - 强调逾期影响
📤Subject: Urgent: Payment Overdue for Invoice [Invoice Number]
Dear [Client's Name],
This is to inform you that Invoice [Invoice Number] for [Amount] remains unpaid as of today, [Current Date], which is [Number] days beyond the due date.
While we value our business relationship, continued delays in payment may affect our ability to provide future services. We kindly request that you settle the outstanding amount by [New Deadline].
Please confirm receipt of this message and provide an update on the payment status.
Sincerely,
[Your Name]
📤主题：紧急通知：发票[发票编号]款项已逾期
亲爱的[客户姓名]，
特此通知您，截至今日[当前日期]，编号为[发票编号]、金额为[金额]的款项仍未支付，已逾期[天数]天。
我们重视与您的合作关系，但持续的付款延迟可能影响我们未来服务的提供。恳请您在[新截止日期]前结清欠款。
请确认收到此邮件，并告知付款进展。
此致敬意，
[你的名字]
✍️点评与重点：
- 使用“urgent”和“remains unpaid”增强紧迫感。
- “may affect our ability”委婉表达后果，避免直接威胁。
- 适用于逾期超过15天的情况，语气正式。
模板4：电话未接通后的邮件跟进
📤Subject: Follow-up After Missed Call – Payment for Invoice [Invoice Number]
Dear [Client's Name],
I tried reaching you by phone earlier today regarding the outstanding payment for Invoice [Invoice Number], but was unable to connect.
As the payment is now [Number] days overdue, we would like to kindly request your immediate attention to this matter. Could you please confirm when we can expect the payment to be processed?
We're happy to assist with any questions or documentation you may need.
Best regards,
[Your Name]
📤主题：未接电话后续跟进：发票[发票编号]付款事宜
亲爱的[客户姓名]，
今天早些时候我曾致电您，关于发票[发票编号]的未付款项，但未能接通。
由于该款项目前已逾期[天数]天，我们恳请您尽快处理。请问您能否确认付款预计何时完成？
如有任何问题或需要文件支持，我们很乐意协助。
此致问候，
[你的名字]
✍️点评与重点：
- 明确说明已尝试电话联系，增强催款合理性。
- “Could you please confirm…” 使用疑问句更显礼貌。
- 体现主动性与服务意识，有助于维护客户关系。
模板5：客户承诺付款但未兑现
📤Subject: Follow-up on Payment Commitment – Invoice [Invoice Number]
Dear [Client's Name],
Thank you for your message on [Date] confirming that the payment for Invoice [Invoice Number] would be processed by [Promised Date]. However, we have not yet received the funds.
Could you please provide an update on the current status? We hope there are no unforeseen issues delaying the transfer.
We appreciate your cooperation and look forward to your response.
Best regards,
[Your Name]
📤主题：跟进此前付款承诺：发票[发票编号]
亲爱的[客户姓名]，
感谢您于[日期]告知发票[发票编号]的款项将于[承诺日期]前处理。但截至目前，我们尚未收到款项。
请您更新当前进展。希望没有意外情况导致转账延迟。
感谢您的配合，期待您的回复。
此致问候，
[你的名字]
✍️点评与重点：
- 引用具体日期和承诺，增强说服力。
- “we hope there are no unforeseen issues” 表达善意，避免指责。
- 适用于客户曾承诺但未履约的情况，语气坚定但不失礼貌。
模板6：提供分期付款选项
📤Subject: Flexible Payment Option for Outstanding Invoice [Invoice Number]
Dear [Client's Name],
We notice that the payment for Invoice [Invoice Number] is currently [Number] days overdue. We understand that financial circumstances can change, and we’d like to support you in resolving this matter.
If a full payment is currently challenging, we’re open to discussing a payment plan (e.g., two or three installments). Please let us know your availability for a quick call or email response.
We value our partnership and hope to reach a mutually agreeable solution.
Best regards,
[Your Name]
📤主题：为未结清发票[发票编号]提供灵活付款方案
亲爱的[客户姓名]，
我们注意到发票[发票编号]的款项已逾期[天数]天。我们理解财务状况可能发生变化，愿协助您解决此问题。
若一次性付款有困难，我们可协商分期付款（如分两至三期）。请告知您方便沟通的时间，或通过邮件回复。
我们重视合作关系，希望达成双方满意的解决方案。
此致问候，
[你的名字]
✍️点评与重点：
- 展现灵活性与同理心，提升客户好感。
- “we’re open to discussing” 表达合作意愿。
- 适用于长期客户或大额账款，有助于避免关系破裂。
模板7：最终通知 - 停止服务警告
📤Subject: Final Notice: Immediate Payment Required for Invoice [Invoice Number]
Dear [Client's Name],
This is our final reminder regarding Invoice [Invoice Number], which is now [Number] days overdue. Despite our previous attempts to contact you, the balance of [Amount] remains unpaid.
Please settle the full amount within [Number] business days from the date of this email. Failure to do so will result in the suspension of further services and may be referred to a collections agency.
We hope to resolve this amicably and avoid further action.
Sincerely,
[Your Name]
📤主题：最终通知：请立即支付发票[发票编号]款项
亲爱的[客户姓名]，
这是关于发票[发票编号]的最后一次提醒，该款项目前已逾期[天数]天。尽管我们多次尝试联系，金额为[金额]的余额仍未支付。
请在收到本邮件后[天数]个工作日内结清全部款项。否则，我们将暂停后续服务，并可能将账款转交催收机构处理。
我们希望友好解决此事，避免采取进一步措施。
此致敬意，
[你的名字]
✍️点评与重点：
- “final notice”和“failure to do so”表明严重性。
- 明确后果但结尾仍留余地，体现专业性。
- 仅在多次催款无效后使用，作为最后手段。
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