导读：为什么样品寄出后的跟进至关重要？
在外贸业务中，寄出样品只是第一步，真正的挑战往往在后续的客户跟进。很多订单的流失，并非因为产品不好，而是因为缺乏及时、专业的沟通。适时发送英文跟进邮件，不仅能体现你的专业性，还能有效推动客户决策。
本文精心整理了8个实用的英文样品跟进邮件模板，涵盖寄出通知、确认收货、使用反馈、价格谈判等多个场景，每封邮件均附带中文翻译、重点词汇标注及写作点评，帮助你提升英文沟通能力，赢得客户信任。
模板1：样品寄出通知邮件
📤Subject: Sample Shipped – Tracking Number Attached
Email:
Dear [Customer's Name],
I hope this message finds you well. I’m writing to inform you that the requested samples have been shipped today via DHL. The tracking number is 123456789, and you can monitor the delivery status using this link.
We believe these samples will meet your expectations, and we look forward to your feedback. Should you have any questions before receiving them, please don’t hesitate to contact me.
Best regards,
[Your Name]
📤主题：样品已寄出，附上了追踪编号
尊敬的[客户姓名]：
您好！特此通知您，您所要求的样品已于今日通过DHL寄出，运单号为123456789，您可通过该链接查看物流状态。
我们相信这些样品将符合您的期望，期待您的反馈。若您在收到前有任何疑问，欢迎随时联系我。
此致问候，
[你的名字]
✍️点评与重点：
• 使用“I hope this message finds you well”作为开场，礼貌且专业。
• 明确说明快递方式和运单号，便于客户追踪。
• “We believe these samples will meet your expectations”表达信心，增强客户信任。
模板2：确认样品是否收到
📤Subject: Follow-up: Have You Received the Samples?
Email:
Dear [Customer's Name],
I hope you’re doing well. I’m following up to check if you’ve received the samples we sent on [date]. We’d appreciate it if you could confirm receipt and let us know your initial thoughts.
Your feedback is very important to us as we aim to provide the best solution for your needs. Please feel free to share any questions or concerns.
Looking forward to hearing from you soon.
Best regards,
[Your Name]
📤主题：后续问题：您已经收到样品了吗？
尊敬的[客户姓名]：
希望您一切顺利。我们想确认一下您是否已收到我们于[日期]寄出的样品？烦请确认收货并告知您的初步看法。
您的反馈对我们非常重要，因为我们致力于为您提供最佳解决方案。如有任何问题或疑虑，欢迎随时提出。
期待您的回复。
此致问候，
[你的名字]
✍️点评与重点：
• “I’m following up to check…” 是标准的跟进句式，自然不突兀。
• “We’d appreciate it if…” 表达请求时更委婉礼貌。
• 强调反馈的重要性，提升客户参与感。
模板3：询问样品使用反馈
📤Subject: How Do You Like the Samples?
Email:
Dear [Customer's Name],
I hope you had a chance to test the samples we sent. We’d love to hear your feedback—how do they perform in your application? Are there any aspects that meet or exceed your expectations?
We’re happy to discuss customization options or adjust specifications if needed. Your input will help us serve you better.
Looking forward to your reply.
Best regards,
[Your Name]
📤主题：您对这些样品觉得怎么样？
尊敬的[客户姓名]：
希望您已有机会测试我们寄出的样品。我们非常期待您的反馈——它们在您的实际应用中表现如何？是否有哪方面符合或超出您的预期？
如需定制或调整规格，我们很乐意进一步讨论。您的意见将帮助我们更好地为您服务。
期待您的回复。
此致问候，
[你的名字]
✍️点评与重点：
• “We’d love to hear your feedback” 表达真诚期待，拉近距离。
• 使用“meet or exceed your expectations”突出产品优势。
• 主动提出定制服务，展现灵活性与专业性。
模板4：推动下一步合作
📤Subject: Next Steps After Sample Evaluation
Email:
Dear [Customer's Name],
Thank you for taking the time to evaluate our samples. We hope they met your quality standards. If everything looks good, we’d be happy to proceed with a trial order or provide a detailed quotation for your review.
Please let us know your decision or if you need additional information. We’re ready to support you at every step.
Best regards,
[Your Name]
📤主题：样本评估后的后续步骤
尊敬的[客户姓名]：
感谢您花时间评估我们的样品。希望它们符合您的质量标准。若一切满意，我们很乐意安排试订单，或为您提供详细的报价单供您审阅。
请告知您的决定，或告诉我们是否需要更多信息。我们随时准备为您提供支持。
此致问候，
[你的名字]
✍️点评与重点：
• “Thank you for taking the time…” 表达尊重与感谢。
• “proceed with a trial order” 是推动订单的常用表达。
• 强调“ready to support”，体现服务意识。
模板5：样品未收到的跟进邮件
📤Subject: Follow-up: Sample Delivery Status
Email:
Dear [Customer's Name],
I noticed that it has been over [X] days since the samples were shipped, and we haven’t received confirmation of delivery. Could you please check with your receiving department?
If you haven’t received them, we can arrange to resend the samples immediately. We apologize for any inconvenience and want to ensure you get what you need.
Looking forward to your update.
Best regards,
[Your Name]
📤主题：后续事宜：样品交付情况
尊敬的[客户姓名]：
我们注意到样品寄出已超过[X]天，但尚未收到您确认收货的信息。请您与收件部门确认一下是否已收到？
如仍未收到，我们可以立即安排补发。对此带来的不便我们深表歉意，并确保您能及时获得所需样品。
期待您的回复。
此致问候，
[你的名字]
✍️点评与重点：
• “I noticed that…” 客观陈述，避免指责语气。
• 主动提出补发，展现责任感与服务态度。
• “apologize for any inconvenience” 是标准的道歉表达，适用于商务场景。
模板6：价格谈判阶段的跟进
📤Subject: Quotation Follow-up Based on Sample Feedback
Email:
Dear [Customer's Name],
Thank you for your positive feedback on the samples. We’re glad to hear they meet your requirements. As discussed, I’m attaching our formal quotation for your review.
We’ve offered our most competitive pricing based on your estimated volume. If you have any concerns about the price or terms, we’re open to further discussion.
Let’s work together to move this forward.
Best regards,
[Your Name]
📤主题：根据样本反馈进行的报价跟进事宜
尊敬的[客户姓名]：
感谢您对样品的积极反馈。很高兴得知它们符合您的要求。如之前沟通，我已附上正式报价单供您审阅。
我们已根据您预估的采购量提供了最具竞争力的价格。若您对价格或条款有任何疑问，我们愿意进一步商谈。
让我们携手推进合作。
此致问候，
[你的名字]
✍️点评与重点：
• “positive feedback” 和 “meet your requirements” 强化正面情绪。
• “most competitive pricing” 强调价格优势。
• “open to further discussion” 表达合作意愿，留有谈判空间。
模板7：长时间未回复的温和提醒
📤Subject: Gentle Reminder: Sample Feedback and Next Steps
Email:
Dear [Customer's Name],
I hope you’re doing well. I’m writing to gently follow up on the samples we sent on [date]. We haven’t heard from you recently and wanted to check if you’ve had a chance to evaluate them.
If you’re still considering options, we’d be happy to provide additional samples, technical data, or a virtual meeting to answer any questions.
We value your interest and look forward to your response.
Best regards,
[Your Name]
📤主题：温馨提醒：样本反馈及后续步骤
尊敬的[客户姓名]：
希望您一切顺利。我们想温和地跟进一下我们于[日期]寄出的样品。近期尚未收到您的回复，想确认您是否已有机会评估？
若您仍在评估中，我们很乐意提供额外样品、技术资料或安排线上会议解答疑问。
我们重视您的关注，期待您的回复。
此致问候，
[你的名字]
✍️点评与重点：
• “gently follow up” 和 “we haven’t heard from you recently” 语气委婉，避免给客户压力。
• 提供多种支持方式（样品、资料、会议），体现专业与诚意。
• “We value your interest” 增强客户被重视的感觉。
模板8：样品通过后的感谢与订单确认
📤Subject: Great News! Ready to Confirm Your First Order?
Email:
Dear [Customer's Name],
Thank you for confirming that the samples meet your standards. We’re excited to move forward with our partnership!
Could you please confirm the order details (quantity, specifications, delivery date) so we can prepare the Proforma Invoice and production schedule?
We’re committed to delivering high-quality products on time and look forward to a successful collaboration.
Best regards,
[Your Name]
📤主题：好消息！准备确认您的第一笔订单了吗？
尊敬的[客户姓名]：
感谢您确认样品符合您的标准。我们非常期待与您的合作正式开启！
请您确认订单细节（数量、规格、交货日期），以便我们准备形式发票和生产排期。
我们将确保按时交付高质量产品，期待与您成功合作。
此致问候，
[你的名字]
✍️点评与重点：
• “Great News!” 和 “excited to move forward” 传递积极情绪。
• 明确下一步行动（确认订单细节），推动流程。
• “committed to delivering high-quality products” 强化品牌承诺。
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