导读：体面地结束客户关系，也是一种专业素养
在商业合作中，合作关系的终止在所难免。无论是项目完成、战略调整，还是双方发展方向不再契合，如何以专业、尊重且不失温度的方式结束客户关系，是每位职场人需要掌握的沟通艺术。一封得体的英文邮件不仅能维护品牌形象，还能为未来可能的合作留下良好印象。
本文精选8个实用英文邮件模板，涵盖项目结束、服务终止、合同到期、客户主动退出等常见场景，每封邮件均附有精准中文翻译、使用场景说明及语言学习重点，帮助你在实际工作中从容应对，提升英文商务写作能力。
模板一：项目顺利完成后的正式结束邮件
Dear [Client's Name],
Thank you for the opportunity to work with you on the [Project Name] project. We are pleased to confirm that all deliverables have been completed and submitted as agreed. It has been a pleasure collaborating with your team, and we appreciate your trust and support throughout this process. We wish you continued success in your future endeavors.
Best regards,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
感谢您给予我们参与[项目名称]项目的机会。我们很高兴确认所有交付成果均已按约定完成并提交。与您的团队合作非常愉快，感谢您在整个过程中给予的信任与支持。祝您未来事业蒸蒸日上。
此致问候，
[你的名字]
📤点评与重点：
适用于项目圆满结束的场景。使用“deliverables”（交付成果）是项目管理中的专业术语，体现专业性。“It has been a pleasure collaborating...”是表达合作愉快的常用句式，语气真诚而不夸张。结尾祝福语简洁得体。
模板二：因公司战略调整终止合作
Dear [Client's Name],
After careful consideration, we regret to inform you that we will be discontinuing our services effective [Date], due to internal strategic realignment. We sincerely appreciate your partnership over the past [Time Period] and the opportunity to support your business. We will ensure a smooth transition and remain available to assist with any handover needs until the final date.
Sincerely,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
经过慎重考虑，我们遗憾地通知您，由于公司内部战略调整，我们将自[日期]起停止提供服务。我们衷心感谢您在过去[时间段]的合作，以及给予我们支持贵业务的机会。我们将确保平稳过渡，并在截止日前随时协助完成交接事宜。
此致，
[你的名字]
📤点评与重点：
“regret to inform”表达遗憾，体现尊重；“strategic realignment”比“we are changing”更正式专业。“ensure a smooth transition”是处理终止合作时的关键表达，强调责任感。
模板三：合同自然到期不再续约
Dear [Client's Name],
This email is to inform you that our current contract will expire on [Date], and after review, we have decided not to renew the agreement. We are grateful for the successful collaboration and the mutual trust built during our time working together. Please let us know if you require any final reports or documentation.
Warm regards,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
此邮件旨在通知您，我们当前的合同将于[日期]到期，经评估后我们决定不再续约。我们感谢合作期间的成功协作以及建立的相互信任。如需最终报告或文件资料，请随时告知。
此致问候，
[你的名字]
📤点评与重点：
“expire”用于合同到期，比“end”更准确；“after review”表明决定是经过考量的，非草率之举。“mutual trust”强调双方建立的信任，有助于缓和终止关系的负面感受。
模板四：客户主动提出终止，礼貌回应
Dear [Client's Name],
Thank you for informing us of your decision to discontinue our services. We respect your choice and appreciate the opportunity to have worked with you. If there’s any feedback you’d like to share, we would welcome it as we are always looking to improve. Wishing you all the best moving forward.
Best regards,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
感谢您告知我们您决定终止我们的服务。我们尊重您的选择，并感谢曾有机会与您合作。若您愿意提供任何反馈，我们将非常欢迎，因为我们始终致力于改进服务。祝您今后一切顺利。
此致问候，
[你的名字]
📤点评与重点：
即使客户主动退出，保持风度至关重要。“We respect your choice”体现专业与大度；“welcome feedback”展现开放态度，有助于品牌口碑积累。“Wishing you all the best”是温和的告别语。
模板五：因服务质量问题主动终止合作
Dear [Client's Name],
After thorough evaluation, we have concluded that we are unable to meet your expectations to the standard required. As a result, we believe it is in both parties’ best interest to end our partnership effective immediately. We sincerely apologize for any inconvenience caused and remain committed to resolving any outstanding matters.
Respectfully,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
经过全面评估，我们得出结论：我们无法达到您所要求的服务标准。因此，我们认为双方立即终止合作关系是最佳选择。我们对由此带来的不便深表歉意，并将继续妥善处理任何未尽事宜。
此致敬意，
[你的名字]
📤点评与重点：
承认不足但不失体面。“unable to meet your expectations”比“we failed”更委婉；“in both parties’ best interest”强调决定是为双方着想，减少对立情绪。“Respectfully”用于正式且严肃的语境，比“Sincerely”更显庄重。
模板六：服务升级，旧客户迁移至新系统
Dear [Client's Name],
We are excited to announce the launch of our upgraded service platform. As part of this transition, our legacy services will be retired on [Date]. We invite you to migrate to the new system, which offers enhanced features and better support. If you choose not to continue, we will assist with data export and closure of your account.
Best regards,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
我们很高兴宣布全新升级服务系统的上线。作为此次升级的一部分，旧版服务将于[日期]停止运营。我们诚邀您迁移至新系统，享受更强大的功能和更优质的支持。若您决定不再继续使用，我们将协助您导出数据并关闭账户。
此致问候，
[你的名字]
📤点评与重点：
“upgraded service platform”和“enhanced features”突出进步与优势；“legacy services”是“旧系统”的专业说法；“assist with data export”体现客户关怀，降低终止服务的负面感受。
模板七：客户长期未活跃，正式关闭账户
Dear [Client's Name],
We have noticed that your account has been inactive for over [X] months. As part of our regular account management, we will be closing your account on [Date]. If you wish to reactivate your services, please contact us before this date. Thank you for having been a part of our community.
Kind regards,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
我们注意到您的账户已超过[X]个月未活跃。根据我们的常规账户管理流程，我们将于[日期]正式关闭您的账户。若您希望重新启用服务，请在此日期前与我们联系。感谢您曾成为我们社区的一员。
此致问候，
[你的名字]
📤点评与重点：
“inactive”准确描述账户状态；“regular account management”说明这是标准流程，非针对个人。“Thank you for having been...”使用完成时态，表达对过往关系的尊重。
模板八：因不可抗力因素终止合作
Dear [Client's Name],
Due to unforeseen circumstances beyond our control, including [brief reason, e.g., regulatory changes or supply chain disruptions], we are unable to continue providing services as before. After careful assessment, we must terminate our agreement effective [Date]. We deeply regret this situation and are available to discuss any transitional support.
Sincerely,
[Your Name]
✨ 中文翻译：
亲爱的[客户姓名]，
由于我们无法控制的意外情况（如[简要说明，例如法规变更或供应链中断]），我们无法继续提供原有服务。经审慎评估，我们必须自[日期]起终止合作协议。我们对此情况深感遗憾，并愿意就过渡支持进行沟通。
此致，
[你的名字]
📤点评与重点：
“unforeseen circumstances beyond our control”是解释不可抗力的标准表达；“regulatory changes”“supply chain disruptions”为常见原因举例，可替换。“deeply regret”加强情感表达，体现诚意。