导读：在国际贸易和跨境业务中，样品寄送是建立客户信任、促成订单的关键一步。如何用专业、礼貌的英文邮件与客户沟通样品事宜，直接影响客户印象与合作成功率。本文精心整理了样品寄送全流程中常见的6个核心场景，并提供可直接套用的英文邮件模板，每封邮件均配有精准中文翻译、重点句型解析与使用提示，帮助你高效沟通，提升专业形象，轻松应对海外客户沟通需求。
1. 请求客户确认样品收件信息
📤Subject: Request for Sample Shipping Details
Dear [Customer's Name],
Thank you for your interest in our products. We are pleased to prepare the requested samples for you. To ensure timely and accurate delivery, could you kindly confirm your full shipping address, contact person, and phone number?
Please also let us know if there are any specific delivery requirements (e.g., courier account number, delivery time preference).
We look forward to your reply.
Best regards,
[Your Name]
[Your Position]
📤主题：请求提供样品运输的相关细节信息
尊敬的[客户姓名]：
感谢您对我们产品的关注。我们已准备好为您寄送所需样品。为确保样品及时准确送达，请您确认完整的收件地址、联系人及联系电话。
如您对快递方式有特殊要求（例如：使用您的快递账号、偏好送达时间等），也请一并告知。
期待您的回复。
此致敬礼！
[您的姓名]
[您的职位]
✍️点评与重点：
• “could you kindly confirm...” 是非常礼貌的请求句式，适用于正式商务沟通。
• 提及“courier account number”体现专业细节，避免后续费用争议。
• 邮件结构清晰：感谢 + 说明目的 + 请求信息 + 开放提问 + 礼貌结尾。
2. 通知客户样品已寄出（含物流信息）
📤Subject: Your Samples Have Been Shipped – Tracking Number Attached
Dear [Customer's Name],
We are happy to inform you that the samples you requested have been shipped today via [Courier Name].
Below are the shipping details:
• Tracking Number: [Tracking Number]
• Estimated Delivery: [Date]
• Shipping Method: Express Courier
You can track the package using the following link: [Tracking Link]
Please check upon arrival and let us know your feedback. We hope the samples meet your expectations.
Best regards,
[Your Name]
[Your Position]
📤主题：您的样品已寄出，附上了追踪编号
尊敬的[客户姓名]：
我们很高兴通知您，您所要求的样品已于今日通过[快递公司名称]寄出。
具体物流信息如下：
• 运单号码：[运单号]
• 预计送达时间：[日期]
• 运输方式：快递
您可通过以下链接查询物流状态：[查询链接]
样品送达后，请您查收并反馈意见。希望样品符合您的期望。
此致敬礼！
[您的姓名]
[您的职位]
✍️点评与重点：
• 使用 “We are happy to inform you” 传递积极情绪，增强客户体验。
• 物流信息用项目符号（•）列出，清晰易读。
• 结尾鼓励反馈，为后续沟通埋下伏笔。
3. 样品寄送后跟进客户反馈
📤Subject: Follow-up on Sample Delivery and Feedback
Dear [Customer's Name],
I hope this message finds you well. I understand your samples were delivered on [Date]. I would like to kindly follow up and ask if you’ve had a chance to review them.
Your feedback on the quality, appearance, and functionality would be greatly appreciated. This will help us better understand your requirements and move forward with the next steps.
Please feel free to share any questions or suggestions.
Looking forward to hearing from you.
Best regards,
[Your Name]
[Your Position]
📤主题：关于样品交付及反馈情况的跟进事宜
尊敬的[客户姓名]：
希望您一切安好。我了解到您的样品已于[日期]送达，特此跟进，想了解您是否已有机会查看样品。
如能就样品的质量、外观和功能提供反馈，我们将非常感激。这将帮助我们更好地了解您的需求，并推进下一步合作。
欢迎随时提出任何问题或建议。
期待您的回复。
此致敬礼！
[您的姓名]
[您的职位]
✍️点评与重点：
• “I hope this message finds you well” 是经典开场白，体现尊重与关怀。
• 使用 “greatly appreciated” 强调对反馈的重视。
• “move forward with the next steps” 暗示合作进展，推动客户行动。
4. 客户要求免费样品时的婉拒邮件
📤Subject: Regarding Your Sample Request
Dear [Customer's Name],
Thank you for your interest in our products. We appreciate your request for free samples.
As part of our policy, we do charge a nominal sample fee to cover production and shipping costs. However, this fee will be fully refunded upon placing a formal order.
The total cost for the samples is [Amount], and we can arrange shipment once payment is confirmed.
We believe this approach ensures fairness and helps us serve all clients efficiently.
Thank you for your understanding.
Best regards,
[Your Name]
[Your Position]
📤主题：关于您提出的样品索取请求
尊敬的[客户姓名]：
感谢您对我们产品的关注。我们已收到您关于免费样品的请求。
根据公司政策，我们需要收取少量样品费用，以覆盖生产和运输成本。但该费用将在您正式下单后全额退还。
样品总费用为[金额]，确认付款后我们将立即安排寄送。
我们相信这一做法公平合理，有助于高效服务所有客户。
感谢您的理解。
此致敬礼！
[您的姓名]
[您的职位]
✍️点评与重点：
• 使用 “nominal sample fee” 弱化收费感，强调“象征性费用”。
• “fully refunded upon placing a formal order” 是关键说服点，降低客户抵触心理。
• 语气礼貌坚定，既维护公司利益，又不破坏客户关系。
5. 客户确认样品满意后推进订单
📤Subject: Next Steps After Sample Approval
Dear [Customer's Name],
Thank you for confirming that the samples meet your requirements. We are delighted to hear that you are satisfied with the quality.
As the next step, we can proceed with the formal quotation for your order. Please let us know the desired quantity, packaging preferences, and target delivery date.
We will prepare a detailed offer and delivery schedule for your review.
Looking forward to your confirmation so we can move forward promptly.
Best regards,
[Your Name]
[Your Position]
📤主题：样品获得批准后的后续步骤
尊敬的[客户姓名]：
感谢您确认样品符合要求。我们很高兴得知您对样品质量表示满意。
接下来，我们将为您准备正式报价。请您告知所需数量、包装要求及目标交货日期。
我们将尽快提供详细报价单和交货计划供您审阅。
期待您的确认，以便我们快速推进后续流程。
此致敬礼！
[您的姓名]
[您的职位]
✍️点评与重点：
• “We are delighted to hear...” 表达积极情绪，增强客户好感。
• 明确列出所需信息（quantity, packaging, delivery date），引导客户快速回复。
• “move forward promptly” 体现高效服务态度，推动成交。
6. 样品未通过时的应对与改进沟通
📤Subject: Thank You for Your Feedback on the Samples
Dear [Customer's Name],
Thank you for your honest feedback regarding the samples. We sincerely appreciate your comments on [specific issue, e.g., color, size, material].
We take your concerns seriously and have already shared them with our production and quality team. We are working on adjustments and can provide revised samples within [Number] business days.
Please let us know if you have any additional requirements or suggestions. Our goal is to meet your expectations fully.
We value this opportunity and look forward to your continued feedback.
Best regards,
[Your Name]
[Your Position]
📤主题：感谢您对样品所给出的反馈意见
尊敬的[客户姓名]：
感谢您对样品的坦诚反馈。我们非常重视您关于[具体问题，如颜色、尺寸、材质]的意见。
我们已将您的建议反馈至生产与质检部门，并正在调整改进。我们可在[数字]个工作日内提供修改后的样品。
如您有其他要求或建议，也请随时告知。我们的目标是全面满足您的期望。
感谢您给予我们改进的机会，期待您持续的反馈。
此致敬礼！
[您的姓名]
[您的职位]
✍️点评与重点：
• “Thank you for your honest feedback” 化负面为正面，展现开放态度。
• 明确说明改进措施和时间节点（within [Number] business days），增强客户信心。
• 强调“our goal is to meet your expectations”，传递客户至上理念。
结语：以上6个英文邮件模板覆盖了样品寄送全流程中的关键沟通节点，语言正式得体，结构清晰，适合直接套用。建议根据实际业务场景稍作个性化调整，并注意保持语气礼貌、信息完整。掌握这些实用表达，不仅能提升沟通效率，还能在海外客户心中树立专业可靠的形象。