导读：用专业邮件提升商务沟通效率
在国际商务交流中，英文邮件是确认订单、沟通合同条款的核心工具。一封结构清晰、用语得体的邮件不仅能准确传达信息，还能展现你的专业素养与职业态度。本文精选7个高频使用场景的英文邮件模板，涵盖订单确认、合同修改、付款提醒等关键环节，并附上精准中文翻译与实用点评，帮助你在实际工作中快速套用，提升沟通效率与客户信任度。
1. 订单确认邮件（Order Confirmation）
📤Subject: Order Confirmation – PO#12345
Dear Mr. Thompson,
Thank you for your order. We are pleased to confirm receipt of your purchase order #12345 dated June 5, 2024, for 500 units of Model X headphones.
All items are currently in stock and will be shipped within 3 business days. A tracking number will be sent to you once the package is dispatched.
Please find the attached invoice for your records. Should you have any questions, feel free to contact us.
Best regards,
Linda Chen
Sales Coordinator
📤主题：订单确认 – 采购单号 #12345
尊敬的汤普森先生：
感谢您的订单。我们已确认收到您于2024年6月5日提交的采购单 #12345，订购500件X型号耳机。
所有商品均有现货，将在3个工作日内发货。包裹发出后，我们将发送追踪号码给您。
随信附上发票供您存档。如有任何疑问，欢迎随时联系我们。
此致
销售协调员 林达
点评与重点：
✅ 使用“pleased to confirm”表达积极态度，增强客户好感。
✅ 明确列出订单编号、日期、产品和数量，避免歧义。
✅ 提及发货时间与追踪信息，提升服务透明度。
📌 关键词：order confirmation, purchase order, in stock, tracking number
2. 合同签署提醒邮件（Contract Signing Reminder）
📤Subject: Reminder: Please Sign and Return Contract by June 10
Dear Ms. Johnson,
We hope this message finds you well. This is a friendly reminder to kindly sign and return the service agreement we sent on May 28.
To ensure the project starts on schedule, we kindly request that you return the signed copy by June 10, 2024.
If you have any questions or require any amendments, please let us know as soon as possible.
Thank you for your prompt attention to this matter.
Sincerely,
David Liu
Project Manager
📤主题：提醒：请于6月10日前签署并返回合同
尊敬的约翰逊女士：
您好！谨此提醒您，请签署我们于5月28日发送的服务协议并返回。
为确保项目如期启动，烦请于2024年6月10日前返回已签署的合同副本。
如有任何疑问或需修改条款，请尽快告知我们。
感谢您对此事的及时处理。
此致
项目经理 刘大卫
点评与重点：
✅ 使用“friendly reminder”语气礼貌，避免显得咄咄逼人。
✅ 设定明确截止日期（by June 10），增强执行力。
✅ 主动提出可修改条款，体现合作灵活性。
📌 关键词：contract signing, service agreement, amendments, prompt attention
3. 合同条款修改请求（Request to Amend Contract Terms）
📤Subject: Request to Revise Payment Terms in Contract #7890
Dear Mr. Parker,
I hope you are doing well. We would like to request a revision to the payment terms outlined in Contract #7890.
Currently, the agreement requires full payment within 15 days of invoice. Due to internal cash flow adjustments, we kindly ask to extend this period to 30 days.
We believe this change will not impact the project timeline and will help ensure smooth collaboration.
Please let us know if this adjustment is acceptable. We are happy to discuss further.
Best regards,
Sophia Wang
Finance Manager
📤主题：关于修改合同 #7890 付款条款的请求
尊敬的帕克先生：
您好！我们希望对合同 #7890 中的付款条款进行修改。
目前协议要求在发票开具后15天内付清全款。由于公司内部现金流调整，我们恳请将期限延长至30天。
我们认为此项变更不会影响项目进度，且有助于确保合作顺利进行。
请告知此调整是否可行，我们乐意进一步沟通。
此致
财务经理 王索菲亚
点评与重点：
✅ 使用“we would like to request”表达委婉请求，保持专业。
✅ 说明修改原因（cash flow adjustments），增强说服力。
✅ 强调不影响项目进度，降低对方顾虑。
📌 关键词：revise terms, payment terms, cash flow, collaboration
4. 发货通知邮件（Shipment Notification）
📤Subject: Shipment Update – Order #67890 Has Been Dispatched
Dear Ms. Reed,
We are pleased to inform you that your order #67890 has been shipped today via DHL Express.
Tracking Number: 1234567890
Estimated Delivery Date: June 12, 2024
You can monitor the shipment status using the link provided in the DHL notification email.
Thank you for your business. We look forward to serving you again.
Warm regards,
Jason Wu
Logistics Coordinator
📤主题：发货通知 – 订单 #67890 已发货
尊敬的里德女士：
我们很高兴通知您，您的订单 #67890 已于今日通过DHL快递发出。
追踪号码：1234567890
预计送达日期：2024年6月12日
您可通过DHL通知邮件中的链接查看物流状态。
感谢您的惠顾，期待再次为您服务。
此致
物流协调员 吴杰森
点评与重点：
✅ 使用“pleased to inform you”传递积极信息。
✅ 明确列出追踪号与预计送达时间，提升客户体验。
✅ 结尾表达感谢与期待，增强客户关系。
📌 关键词：shipment, dispatched, tracking number, estimated delivery
5. 付款提醒邮件（Payment Reminder）
📤Subject: Overdue Invoice #INV20240515 – Payment Due
Dear Mr. Lewis,
This is a reminder that Invoice #INV20240515 for USD 4,800.00 remains unpaid. The due date was May 30, 2024.
We kindly request that you settle the outstanding amount within the next 5 business days to avoid any delays in future shipments.
Please find the invoice attached for your reference. If payment has already been made, kindly disregard this message and accept our thanks.
Best regards,
Amy Tang
Accounts Receivable
📤主题：逾期发票 #INV20240515 – 请付款
尊敬的刘易斯先生：
此邮件提醒您，编号为 #INV20240515 的发票（金额4,800美元）尚未支付，到期日为2024年5月30日。
为避免影响后续发货，请在5个工作日内结清欠款。
随信附上发票供您查阅。如已付款，请忽略本邮件，并致以谢意。
此致
应收会计 唐艾米
点评与重点：
✅ 明确指出发票号、金额与到期日，信息完整。
✅ 使用“kindly request”保持礼貌，避免冲突。
✅ 提及“disregard if paid”，避免重复沟通尴尬。
📌 关键词：overdue invoice, payment due, settle amount, accounts receivable
6. 合同续签提议邮件（Proposal to Renew Contract）
📤Subject: Proposal to Renew Service Agreement – Expiring July 1, 2024
Dear Ms. Carter,
We hope you have been satisfied with our services over the past year. As your current agreement will expire on July 1, 2024, we would like to propose a renewal for another 12 months.
We are happy to maintain the same terms and pricing, or discuss any updates you may require.
Please let us know your decision by June 15, so we can proceed with documentation.
Thank you for your continued partnership.
Sincerely,
Kevin Zhao
Client Relations Manager
📤主题：关于续签服务协议的提议 – 将于2024年7月1日到期
尊敬的卡特女士：
希望过去一年的服务令您满意。鉴于您当前协议将于2024年7月1日到期，我们提议续签12个月。
我们可维持现有条款与价格，或根据您的需求进行调整。
请于6月15日前告知决定，以便我们安排后续文件事宜。
感谢您持续的合作与支持。
此致
客户关系经理 赵凯文
点评与重点：
✅ 开头肯定合作成果，建立良好氛围。
✅ 提供续签选项（维持或调整），体现灵活性。
✅ 设定回复截止日，推动决策进程。
📌 关键词：renew agreement, continued partnership, terms and pricing
7. 订单取消确认邮件（Order Cancellation Confirmation）
📤Subject: Confirmation of Order Cancellation – #54321
Dear Mr. Harris,
This email confirms that your request to cancel Order #54321 has been processed successfully.
All related charges have been reversed, and no further action is required on your part.
We regret that we could not fulfill this order and hope to assist you in the future.
If you have any questions, please do not hesitate to contact us.
Best regards,
Rachel Lin
Customer Service Team
📤主题：订单取消确认 – #54321
尊敬的哈里斯先生：
此邮件确认您取消订单 #54321 的请求已成功处理。
所有相关费用已退还，您无需进一步操作。
我们很遗憾未能完成此订单，期待未来有机会为您服务。
如有疑问，欢迎随时联系我们。
此致
客服代表 林瑞秋
点评与重点：
✅ 使用“confirm”和“successfully processed”增强可信度。
✅ 明确说明费用已退还，消除客户顾虑。
✅ 表达遗憾与未来合作意愿，维护客户关系。
📌 关键词：order cancellation, charges reversed, customer service