导读：如何专业应对客户样品请求？
在国际贸易和跨境电商中，客户常常会要求寄送产品样品以评估质量或进行测试。如何用英文礼貌、专业地回应这些请求，是建立信任、促成合作的关键一步。本文为你整理了8个实用英文邮件模板，涵盖从初步确认、样品费用协商到寄送通知等各个环节，每个模板均配有中文翻译、重点解析和使用提示，帮助你高效沟通，提升客户满意度。
1. 初步确认样品请求
📤Subject: Re: Sample Request for [Product Name]
Dear [Customer's Name],
Thank you for your interest in our [product name]. We’d be happy to send you a sample for evaluation. Could you please confirm the exact specifications you require, including color, size, and quantity? Additionally, kindly provide your full shipping address and preferred courier (e.g., DHL, FedEx).
Looking forward to your reply.
Best regards,
[Your Name]
📤主题：关于[产品名称]样品申请的事宜
尊敬的[客户姓名]，
感谢您对我们[产品名称]的关注。我们很乐意为您提供样品用于评估。请确认您所需的具体规格，包括颜色、尺寸和数量。同时，请提供您的完整收货地址和首选快递方式（如DHL、FedEx）。
期待您的回复。
此致问候，
[你的名字]
✍️点评与重点：
• 使用“Thank you for your interest”表达感谢，体现专业与礼貌。
• “Could you please…”句型委婉请求信息，避免命令语气。
• 明确列出所需信息（规格、地址、快递），提高沟通效率。
2. 样品免费但运费到付
📤Subject: Sample Arrangement – Freight Collect
Dear [Customer's Name],
We are pleased to offer one free sample of [product name] as a gesture of goodwill. However, please note that the shipping cost will be collected upon delivery (freight collect).
Kindly provide your courier account number or confirm that you will pay the freight directly upon receipt.
Once we receive your confirmation, we will arrange shipment within 2 business days.
Best regards,
[Your Name]
📤主题：样品安排事宜——货到付款方式
尊敬的[客户姓名]，
我们很高兴免费提供一件[产品名称]样品作为诚意表示。但请注意，运费将由收件方到付（freight collect）。
请提供您的快递账号，或确认您将在收货时直接支付运费。
收到确认后，我们将在两个工作日内安排寄送。
此致问候，
[你的名字]
✍️点评与重点：
• “as a gesture of goodwill” 表达善意，增强客户好感。
• “freight collect” 是专业术语，指“到付”，应解释清楚。
• 明确时间节点（2 business days），体现效率。
3. 样品及运费均需客户承担
📤Subject: Sample and Shipping Fee Required
Dear [Customer's Name],
We can provide a sample of [product name], but please note that both the sample cost and shipping fee are payable by your side. The total amount is [amount] USD.
Once payment is confirmed, we will dispatch the sample immediately. Please let us know if you would like to proceed.
Thank you for your understanding.
Best regards,
[Your Name]
📤主题：需要样品及支付运输费用
尊敬的[客户姓名]，
我们可以提供[产品名称]的样品，但样品费用和运费需由贵方承担，总计[金额]美元。
确认付款后，我们将立即寄出样品。请告知您是否愿意继续。
感谢您的理解。
此致问候，
[你的名字]
✍️点评与重点：
• “payable by your side” 表达费用由对方承担，语气正式。
• 使用“dispatch”替代“send”，更显专业。
• 强调“payment confirmed”作为发货前提，避免纠纷。
4. 样品已备好，等待付款
📤Subject: Sample Ready – Payment Pending
Dear [Customer's Name],
The sample of [product name] is now ready for shipment. As discussed, the total cost including sample and express shipping is [amount] USD.
Please arrange payment at your earliest convenience so we can proceed with delivery.
Let us know once payment is made, and we’ll ship it out right away.
Sincerely,
[Your Name]
📤主题：样品已准备妥当，款项待支付
尊敬的[客户姓名]，
[产品名称]的样品现已备好，等待发货。如前所述，样品及快递费用共计[金额]美元。
请尽快安排付款，以便我们继续发货流程。
付款完成后请告知，我们将立即寄出。
此致，
[你的名字]
✍️点评与重点：
• “ready for shipment” 表明样品已准备就绪。
• “at your earliest convenience” 礼貌催促付款，不显强硬。
• “proceed with delivery” 是常用商务表达。
5. 样品已寄出，提供追踪号
📤Subject: Sample Shipped – Tracking Number Attached
Dear [Customer's Name],
We are pleased to inform you that the sample of [product name] has been shipped today via [Courier Name].
Tracking Number: [Tracking Number]
Estimated Delivery: [Date]
You can monitor the shipment status using the link or number above. Please let us know once the sample is received and if you have any feedback.
Thank you for your interest!
Best regards,
[Your Name]
📤主题：样品已寄出，附上了追踪编号
尊敬的[客户姓名]，
我们很高兴通知您，[产品名称]的样品已于今日通过[快递名称]寄出。
追踪号码：[追踪号]
预计送达时间：[日期]
您可使用上述链接或号码查询物流状态。收到样品后请告知我们，并欢迎提出反馈。
感谢您的关注！
此致问候，
[你的名字]
✍️点评与重点：
• “We are pleased to inform you” 是正式通知的常用开头。
• 提供完整物流信息（快递公司、单号、预计时间）提升专业度。
• 主动邀请反馈，促进后续沟通。
6. 客户未提供地址，礼貌提醒
📤Subject: Reminder: Shipping Address for Sample
Dear [Customer's Name],
We’re ready to send your sample of [product name], but we haven’t received your shipping address yet.
Could you please provide your full name, address, phone number, and preferred courier as soon as possible? This will help us avoid delays.
Looking forward to your prompt reply.
Best regards,
[Your Name]
📤主题：提醒：样品的寄送地址问题
尊敬的[客户姓名]，
我们已准备好寄送[产品名称]的样品，但尚未收到您的收货地址。
请尽快提供您的姓名、完整地址、电话号码及首选快递方式，以便我们避免延误。
期待您尽快回复。
此致问候，
[你的名字]
✍️点评与重点：
• 使用“haven’t received”客观陈述，避免指责语气。
• 列出所需全部信息，减少来回沟通。
• “prompt reply” 委婉催促，保持礼貌。
7. 样品库存不足，需等待
📤Subject: Sample Availability – Slight Delay
Dear [Customer's Name],
Thank you for your sample request. We currently have limited stock of [product name], and a new batch is expected to arrive in [number] days.
We can send the sample as soon as it’s available. Would you like us to proceed with the shipment once it’s ready?
Please let us know your preference.
Best regards,
[Your Name]
📤主题：样品供应情况——存在轻微延迟
尊敬的[客户姓名]，
感谢您的样品请求。目前[产品名称]的样品库存有限，新一批预计[天数]天后到货。
我们将在样品可用后立即寄出。您是否希望我们到货后立即为您发货？
请告知您的选择。
此致问候，
[你的名字]
✍️点评与重点：
• “limited stock” 坦诚说明情况，建立信任。
• 提供预计时间，管理客户预期。
• 用问句征求客户意见，体现尊重。
8. 拒绝样品请求（无库存或政策限制）
📤Subject: Re: Sample Request – Unable to Fulfill
Dear [Customer's Name],
Thank you for your interest in our [product name]. We regret to inform you that we are currently unable to provide samples due to [reason: e.g., production constraints, company policy].
However, we can provide detailed product specifications, high-resolution images, or a video demonstration upon request.
We appreciate your understanding and hope to assist you in other ways.
Best regards,
[Your Name]
📤主题：关于样品请求：无法满足您的要求
尊敬的[客户姓名]，
感谢您对我们[产品名称]的关注。很抱歉，由于[原因：如生产限制、公司政策等]，我们目前无法提供样品。
但我们可以根据要求提供详细的产品规格、高清图片或视频演示。
感谢您的理解，我们希望能以其他方式为您提供帮助。
此致问候，
[你的名字]
✍️点评与重点：
• “We regret to inform you” 是拒绝时的标准礼貌表达。
• 说明原因，避免客户误解。
• 提供替代方案（图片、视频等），保持合作机会。