导读：轻松应对物流沟通，提升客户满意度
在跨境电商或国际业务中，清晰、专业的英文邮件沟通是确保物流顺畅的关键。无论是通知客户发货、解释延误，还是处理退货，使用得体的英文模板不仅能提升效率，还能增强客户信任。本文精选9个高频场景下的 shipping & delivery 英文邮件模板，每一封都附带精准中文翻译，并进行重点点评，帮助你快速掌握实用表达，轻松应对各类物流问题。
1. 发货通知邮件（Shipment Confirmation）
Dear Customer,
We are pleased to inform you that your order #12345 has been shipped. The tracking number is 9876543210. You can monitor the delivery status using the link provided by the carrier. Thank you for your purchase!
Best regards,
Customer Service Team
✨中文翻译：
亲爱的客户：
我们很高兴通知您，您的订单 #12345 已发货。运单号为 9876543210。您可通过承运商提供的链接追踪物流状态。感谢您的购买！
此致问候，
客服团队
📌点评与重点：
• “We are pleased to inform you” 是正式且礼貌的开场句，适用于通知类邮件。
• “tracking number”（运单号）是物流沟通中的关键词，务必准确无误。
• 提供追踪方式，体现服务专业性。
2. 预计送达时间提醒（Estimated Delivery Reminder）
Dear [Customer Name],
Your package is on the way and is expected to arrive by [Delivery Date]. Please ensure someone is available to receive it. If you have any special delivery instructions, feel free to reply to this email.
Thank you,
Support Team
✨中文翻译：
亲爱的 [客户姓名]：
您的包裹已在运输途中，预计将于 [送达日期] 到达。请确保有人可以接收。如有特殊配送要求，请随时回复本邮件。
谢谢，
客服支持团队
📌点评与重点：
• “is expected to arrive by” 表达预计时间，语气准确且留有余地。
• “on the way” 是口语化但自然的表达，适合非正式客户沟通。
• 鼓励客户回复，提升互动体验。
3. 运输延误通知（Shipping Delay Notification）
Dear Valued Customer,
We regret to inform you that your order #67890 has been delayed due to unforeseen circumstances. We are working closely with our carrier to resolve this as quickly as possible. The new estimated delivery date is [New Date]. We sincerely apologize for the inconvenience.
Sincerely,
Customer Care
✨中文翻译：
尊敬的客户：
我们很遗憾地通知您，由于不可预见的情况，您的订单 #67890 出现延误。我们正与承运商紧密合作，尽快解决问题。新的预计送达日期为 [新日期]。对此造成的不便，我们深表歉意。
此致，
客户服务
📌点评与重点：
• “We regret to inform you” 是表达坏消息的标准句式，正式且诚恳。
• “unforeseen circumstances”（不可预见的情况）是常见委婉说法，避免过度解释。
• 提供新时间并道歉，有助于维护客户关系。
4. 包裹已签收确认（Delivery Confirmation）
Hi [Name],
This is to confirm that your order has been successfully delivered and signed for on [Date]. If you haven’t received the package, please contact us immediately with your order number.
Thanks,
Service Team
✨中文翻译：
您好 [姓名]：
特此确认您的订单已于 [日期] 成功送达并签收。若您尚未收到包裹，请立即联系我们并提供订单号。
谢谢，
服务团队
📌点评与重点：
• “successfully delivered and signed for” 明确说明签收状态。
• 提醒客户未收货时的应对措施，体现责任感。
• 语气简洁友好，适合日常沟通。
5. 请求更改送货地址（Request to Change Delivery Address）
Dear [Company Name],
I would like to request a change of delivery address for my order #54321. The new address is:
[New Full Address]
Please confirm if this change is possible before the shipment is dispatched. Thank you for your assistance.
Best regards,
[Your Name]
✨中文翻译：
尊敬的 [公司名称]：
我想申请更改我的订单 #54321 的送货地址。新地址为：
[新的完整地址]
请在包裹发出前确认是否可以更改。感谢您的协助。
此致问候，
[您的姓名]
📌点评与重点：
• “I would like to request” 是礼貌提出请求的常用句型。
• 明确标注“before the shipment is dispatched”，强调时间紧迫性。
• 结构清晰，适合客户主动沟通。
6. 包裹丢失查询邮件（Inquiry About Lost Package）
Dear Support Team,
I have not received my order #11223, and the tracking information shows no updates for over a week. I’m concerned that the package may be lost. Could you please investigate and provide an update?
Thank you,
[Customer Name]
✨中文翻译：
尊敬的客服团队：
我尚未收到我的订单 #11223，且物流信息已超过一周未更新。我担心包裹可能已丢失。能否请您调查并提供最新情况？
谢谢，
[客户姓名]
📌点评与重点：
• “have not received” + “shows no updates” 清晰陈述问题。
• “I’m concerned that…” 表达担忧，语气得体不激烈。
• 使用“Could you please…” 提问，礼貌且有效。
7. 国际运输关税说明邮件（Customs & Duties Explanation）
Dear Customer,
Please note that international shipments may be subject to customs inspections, duties, or taxes upon arrival in your country. These fees are not included in your purchase price and must be paid by the recipient. We recommend contacting your local customs office for more details.
Regards,
Shipping Department
✨中文翻译：
亲爱的客户：
请注意，国际运输的包裹在抵达您所在国家时，可能会接受海关检查，并产生关税或税费。这些费用不包含在您的购买价格中，需由收件人支付。建议您联系当地海关部门了解详情。
此致，
运输部门
📌点评与重点：
• “may be subject to” 表示可能性，避免绝对化表述。
• 明确费用责任归属（“must be paid by the recipient”），减少纠纷。
• 提供建议，展现专业服务意识。
8. 退货与退款物流指引（Return & Refund Shipping Instructions）
Dear [Name],
Thank you for contacting us. To process your return, please ship the item back to the following address within 14 days:
[Return Address]
Include your order number and a brief note explaining the reason for return. Once we receive the item, we will issue a refund.
Best,
Customer Support
✨中文翻译：
亲爱的 [姓名]：
感谢您与我们联系。为处理您的退货，请在14天内将商品寄回以下地址：
[退货地址]
请附上订单号及简要退货原因说明。我们收到商品后将为您办理退款。
此致，
客户支持
📌点评与重点：
• “To process your return” 明确说明目的。
• 使用“include”列出必要材料，条理清晰。
• “issue a refund” 是“退款”的标准商务表达。
9. 货物损坏投诉与更换请求（Damaged Item Complaint & Replacement Request）
Dear [Company],
I received my order #99887 today, but the item was damaged during shipping. I have attached photos for your reference. I would appreciate it if you could send a replacement as soon as possible.
Thank you,
[Your Name]
✨中文翻译：
尊敬的 [公司]：
我今天收到了我的订单 #99887，但商品在运输过程中受损。我已附上照片供您参考。如能尽快寄送替换品，我将不胜感激。
谢谢，
[您的姓名]
📌点评与重点：
• “was damaged during shipping” 准确归因于运输过程，避免指责。
• “attached photos for your reference” 提供证据，增强说服力。
• “I would appreciate it if…” 是礼貌提出请求的高级表达。