导读：高效沟通是样品寄送成功的关键
在国际贸易和跨境电商中，样品寄送是建立客户信任、促成订单的重要一步。然而，语言障碍和沟通不畅常常导致误解、延误甚至合作失败。本文为你整理了样品寄送全流程中常见的6个关键场景，并提供实用的英文邮件模板及中文翻译，帮助你专业、清晰地与海外客户沟通。每个模板均附有【点评】和【重点词汇/句型】，便于英语学习与实际应用。
1. 请求客户确认样品收件信息
📤Subject: Request for Sample Shipping Details
Dear [Customer's Name],
Thank you for your interest in our products. We are pleased to prepare the samples as requested.
To ensure timely delivery, could you please confirm your full shipping address, contact person, and phone number? Also, kindly let us know if you have a preferred courier (e.g., DHL, FedEx, UPS) or if we may use our standard shipping method.
We look forward to your reply so we can proceed promptly.
Best regards,
[Your Name]
[Your Position]
📤主题：请求提供样品寄送信息
尊敬的[客户姓名]：
感谢您对我们产品的关注。我们已准备好按要求寄送样品。
为确保及时送达，请您确认完整的收件地址、联系人及电话号码。同时，请告知您是否有指定的快递公司（如DHL、FedEx、UPS），或我们可以使用常规快递方式寄出。
期待您的回复，以便我们尽快安排寄送。
此致
敬礼！
[您的姓名]
[您的职位]
✅【点评】 这是一封礼貌且专业的确认邮件，避免因地址错误导致样品无法送达。语气友好，同时明确请求关键信息。
✅【重点词汇/句型】
- ensure timely delivery：确保及时送达
- preferred courier：指定快递公司
- standard shipping method：常规寄送方式
2. 通知客户样品已寄出（含快递单号）
📤Subject: Samples Shipped – Tracking Number Attached
Dear [Customer's Name],
We are happy to inform you that your requested samples have been shipped today via [Courier Name].
Below are the shipping details:
- Tracking Number: [Number]
- Courier: [Courier Name]
- Estimated Delivery: [Date]
You can track the shipment using the following link: [Tracking Link]
Please check your inbox and spam folder for any delivery notifications from the courier. Let us know once you receive the samples so we can proceed with the next steps.
Thank you for your cooperation.
Best regards,
[Your Name]
[Your Position]
📤主题：样品已寄出——附快递单号
尊敬的[客户姓名]：
我们很高兴通知您，您所要求的样品已于今日通过[快递公司名称]寄出。
寄送信息如下：
- 快递单号：[单号]
- 快递公司：[快递公司名称]
- 预计送达时间：[日期]
您可通过以下链接跟踪物流信息：[跟踪链接]
请留意收件邮箱及垃圾邮件箱，查收快递公司的通知。收到样品后请告知我们，以便推进后续事宜。
感谢您的配合！
此致
敬礼！
[您的姓名]
[您的职位]
✅【点评】 提供完整物流信息，体现专业性。提醒客户查收邮件，避免遗漏通知。
✅【重点词汇/句型】
- shipped today：今日已寄出
- tracking number：快递单号
- estimated delivery：预计送达时间
- check your spam folder：检查垃圾邮件箱
3. 客户未收到样品？发送物流更新提醒
📤Subject: Follow-up on Sample Shipment – Current Status
Dear [Customer's Name],
I hope this message finds you well. We noticed that your sample shipment has not been delivered yet according to the tracking information.
As of today, the package is currently in transit and located in [City/Country]. The latest update shows: “[Courier Update Message]”.
The estimated delivery date remains [Date]. Delays can occasionally occur due to customs clearance or weather conditions.
We will continue to monitor the shipment and inform you of any changes. Please let us know if you have any concerns.
Best regards,
[Your Name]
[Your Position]
📤主题：样品寄送跟进——当前物流状态
尊敬的[客户姓名]：
希望您一切顺利。我们注意到根据物流信息，您的样品尚未送达。
截至目前，包裹仍在运输途中，位于[城市/国家]。最新状态显示：“[快递更新信息]”。
预计送达日期仍为[日期]。由于清关或天气原因，偶尔可能出现延误。
我们将持续关注物流动态，并及时通知您任何变化。如有任何疑问，请随时告知。
此致
敬礼！
[您的姓名]
[您的职位]
✅【点评】 主动跟进体现责任心。解释可能延误的原因，缓解客户焦虑。
✅【重点词汇/句型】
- in transit：运输途中
- customs clearance：清关
- monitor the shipment：跟踪物流状态
- inform you of any changes：及时通知变化
4. 客户收到样品后请求反馈
📤Subject: How Do the Samples Meet Your Expectations?
Dear [Customer's Name],
We hope you have received the samples safely. We would greatly appreciate it if you could share your feedback on the quality, appearance, and packaging.
Your input is valuable to us and will help us better meet your requirements. If you have any questions or need additional samples, please don’t hesitate to let us know.
We look forward to your thoughts and hope to move forward with a potential order.
Best regards,
[Your Name]
[Your Position]
📤主题：样品是否符合您的预期？
尊敬的[客户姓名]：
希望您已安全收到样品。如能就样品的质量、外观和包装提供反馈，我们将不胜感激。
您的意见对我们非常重要，有助于我们更好地满足您的需求。如有任何问题或需要更多样品，请随时告知。
期待您的回复，也希望我们能顺利推进后续订单。
此致
敬礼！
[您的姓名]
[您的职位]
✅【点评】 礼貌请求反馈，强调客户意见的重要性，促进下一步合作。
✅【重点词汇/句型】
- share your feedback：提供反馈
- meet your requirements：满足您的需求
- don’t hesitate to let us know：请随时告知
- move forward with a potential order：推进潜在订单
5. 客户对样品不满意？回复并提出解决方案
📤Subject: Thank You for Your Feedback – Proposed Solutions
Dear [Customer's Name],
Thank you for your honest feedback regarding the samples. We sincerely apologize that they did not fully meet your expectations.
We have reviewed your comments and would like to offer the following solutions:
- Adjust the material/color/size as per your specifications
- Provide revised samples within [X] business days
- Offer a detailed explanation of our production process
We value your partnership and are committed to delivering products that match your standards. Please let us know which option works best for you.
Looking forward to your reply.
Best regards,
[Your Name]
[Your Position]
📤主题：感谢您的反馈——解决方案建议
尊敬的[客户姓名]：
感谢您对样品的坦诚反馈。对于样品未能完全符合您的预期，我们深表歉意。
我们已认真分析您的意见，现提出以下解决方案：
- 根据您的要求调整材质/颜色/尺寸
- 在[X]个工作日内提供修改后的样品
- 提供详细的生产流程说明
我们重视与您的合作，致力于提供符合您标准的产品。请告知您倾向的解决方案。
期待您的回复。
此致
敬礼！
[您的姓名]
[您的职位]
✅【点评】 面对负面反馈时保持专业和积极态度，提出具体改进措施，重建信任。
✅【重点词汇/句型】
- honest feedback：坦诚反馈
- did not fully meet your expectations：未能完全符合您的预期
- as per your specifications：根据您的要求
- committed to delivering：致力于提供
6. 客户确认样品通过，准备下单
📤Subject: Great News! Ready to Place the Order?
Dear [Customer's Name],
Thank you for confirming that the samples meet your requirements. We are excited to move forward with the production order.
Please let us know the following details so we can prepare the proforma invoice:
- Desired quantity
- Preferred delivery date
- Any special packaging or labeling instructions
Once we receive your confirmation, we will finalize the order and provide a production timeline.
We appreciate your trust in our products and look forward to a successful collaboration.
Best regards,
[Your Name]
[Your Position]
📤主题：好消息！准备下单了吗？
尊敬的[客户姓名]：
感谢您确认样品符合要求。我们很高兴即将进入生产订单阶段。
请告知以下信息，以便我们准备形式发票：
- 所需数量
- 偏好的交货日期
- 是否有特殊包装或标签要求
收到确认后，我们将敲定订单并提供生产时间表。
感谢您对我们产品的信任，期待与您成功合作。
此致
敬礼！
[您的姓名]
[您的职位]
✅【点评】 表达喜悦与期待，引导客户进入正式订单流程，逻辑清晰。
✅【重点词汇/句型】
- meet your requirements：符合您的要求
- proforma invoice：形式发票
- production timeline：生产时间表
- successful collaboration：成功合作