导读：掌握样品沟通，提升国际业务效率
在国际贸易中，样品寄送是建立客户信任、促成订单的关键一步。从客户申请样品，到最终确认收货，每一个沟通环节都需要清晰、专业且礼貌的英文邮件往来。本文为你整理了样品寄送全流程中的7个核心英文邮件模板，涵盖申请、确认、寄送、追踪、提醒、反馈与确认收货等环节，每个模板均配有中文翻译、重点词汇标注及实用点评，帮助你高效沟通，提升客户满意度，同时提升英语写作能力。
1. 样品申请请求邮件（Sample Request Inquiry）
Subject: Sample Request for [Product Name]
Dear [Supplier's Name],
I hope this message finds you well. I am interested in your [Product Name] and would like to request a sample for evaluation. Could you please let me know if samples are available and what the associated costs are?
Please also provide the estimated delivery time and any required information from our side.
Looking forward to your reply.
Best regards,
[Your Name]
[Your Company]
主题：关于[产品名称]的样品申请
尊敬的[供应商姓名]：
希望您一切顺利。我对贵公司的[产品名称]很感兴趣，想申请一个样品用于评估。请问样品是否可提供？相关费用是多少？
同时，请告知预计送达时间以及我方需要提供的信息。
期待您的回复。
此致
[您的姓名]
[您的公司]
点评与重点：
• “request a sample for evaluation” 是标准表达，意为“申请样品用于评估”。
• “associated costs” 指“相关费用”，比直接问“how much”更专业。
• 使用“Looking forward to your reply” 结尾礼貌得体，适用于正式商务邮件。
2. 供应商确认样品可提供（Sample Availability Confirmation）
Subject: Re: Sample Request for [Product Name] – Available
Dear [Customer's Name],
Thank you for your inquiry. We are pleased to inform you that samples of [Product Name] are available.
The sample is free of charge, but shipping costs will apply. Please provide your full shipping address and preferred courier (e.g., DHL, FedEx) so we can arrange delivery.
Once we receive your details, we will process the shipment within 1-2 business days.
Best regards,
[Supplier's Name]
[Supplier's Company]
主题：回复：关于[产品名称]的样品申请——可提供
尊敬的[客户姓名]：
感谢您的咨询。我们很高兴通知您，[产品名称]的样品目前有货。
样品免费，但需支付运费。请提供您的完整收货地址及首选快递公司（如DHL、FedEx），以便我们安排寄送。
收到信息后，我们将在1-2个工作日内发出样品。
此致
[供应商姓名]
[供应商公司]
点评与重点：
• “free of charge” 表示“免费”，常用于说明样品政策。
• “shipping costs will apply” 是“需支付运费”的地道表达。
• 明确说明处理时间（within 1-2 business days），增强客户信任。
3. 客户提供收货信息（Shipping Information Provided）
Subject: Shipping Details for Sample of [Product Name]
Dear [Supplier's Name],
Thank you for confirming the sample availability. Please find below our shipping information:
Name: [Full Name]
Company: [Company Name]
Address: [Full Address]
Phone: [Phone Number]
Courier: DHL (Account Number: [if applicable])
Please let us know the tracking number once the sample is shipped.
Best regards,
[Your Name]
主题：关于[产品名称]样品的收货信息
尊敬的[供应商姓名]：
感谢您确认样品可提供。以下是我们的收货信息：
姓名：[全名]
公司：[公司名称]
地址：[完整地址]
电话：[电话号码]
快递公司：DHL（账号：[如有]）
样品寄出后，请告知快递单号。
此致
[您的姓名]
点评与重点：
• 使用“Please find below” 引出信息列表，正式且清晰。
• 提供快递账号（Account Number）可方便对方寄付运费。
• 主动要求“tracking number”（快递单号），便于后续追踪。
4. 供应商通知样品已寄出（Sample Shipped Notification）
Subject: Your Sample Has Been Shipped – Tracking Number Attached
Dear [Customer's Name],
We are pleased to inform you that your sample of [Product Name] has been shipped today via DHL.
Tracking Number: [Insert Tracking Number]
Estimated Delivery: [Date]
You can track the shipment using the following link: [Tracking Link]
If you have any questions, feel free to contact us.
Best regards,
[Supplier's Name]
[Supplier's Company]
主题：您的样品已寄出——附快递单号
尊敬的[客户姓名]：
我们很高兴通知您，您申请的[产品名称]样品已于今日通过DHL寄出。
快递单号：[填写单号]
预计送达时间：[日期]
您可通过以下链接追踪物流：
[追踪链接]
如有任何问题，欢迎随时联系我们。
此致
[供应商姓名]
[供应商公司]
点评与重点：
• “has been shipped” 使用现在完成时，强调动作已完成。
• 提供“Tracking Number”和“Estimated Delivery”是专业服务的体现。
• “feel free to contact us” 是鼓励客户沟通的友好表达。
5. 客户未收到样品的跟进邮件（Follow-up on Missing Sample）
Subject: Follow-up: Sample of [Product Name] Not Yet Received
Dear [Supplier's Name],
I hope you're doing well. According to the tracking information, the sample was expected to arrive by [Date], but we have not received it yet.
Could you please check with the courier and provide an update? We would appreciate your assistance in resolving this matter.
Thank you for your support.
Best regards,
[Your Name]
主题：跟进：尚未收到[产品名称]样品
尊敬的[供应商姓名]：
希望您一切顺利。根据快递信息，样品应于[日期]前送达，但我们至今尚未收到。
请您联系快递公司核实情况，并告知最新进展。感谢您对此事的协助。
感谢您的支持。
此致
[您的姓名]
点评与重点：
• “expected to arrive by” 表示“预计在…前送达”，用于对比实际与预期。
• “check with the courier” 是“联系快递公司”的标准表达。
• 语气礼貌但明确，适合用于催促类邮件。
6. 客户收到样品后的反馈邮件（Sample Received & Feedback）
Subject: Sample of [Product Name] Received – Feedback
Dear [Supplier's Name],
Thank you for sending the sample of [Product Name]. We received it on [Date] and appreciate your prompt service.
The quality meets our expectations, and we are satisfied with the material and finish. We will conduct internal testing and get back to you soon regarding a potential order.
Thank you again for your support.
Best regards,
[Your Name]
[Your Company]
主题：已收到[产品名称]样品——反馈
尊敬的[供应商姓名]：
感谢您寄送[产品名称]的样品。我们已于[日期]收到，感谢您的及时服务。
样品质量符合我们的预期，材料和工艺均令人满意。我们将进行内部测试，并尽快就潜在订单与您联系。
再次感谢您的支持。
此致
[您的姓名]
[您的公司]
点评与重点：
• “meets our expectations” 表示“符合预期”，是积极反馈的常用句型。
• “conduct internal testing” 指“进行内部测试”，体现专业流程。
• 即使未立即下单，表达感谢和后续跟进意向有助于维护关系。
7. 客户确认样品合格并准备下单（Sample Approved & Order Coming）
Subject: Sample Approved – Preparing for Initial Order
Dear [Supplier's Name],
We are pleased to inform you that the sample of [Product Name] has passed our evaluation. The quality, color, and dimensions are all acceptable.
We are now preparing the initial order and will send you the purchase order within the next week. Please confirm your current pricing and lead time for a [Quantity] unit order.
Thank you for your cooperation.
Best regards,
[Your Name]
[Your Company]
主题：样品已通过——即将下首单
尊敬的[供应商姓名]：
我们很高兴通知您，[产品名称]的样品已通过评估。其质量、颜色和尺寸均符合要求。
我们正在准备首批订单，预计下周内发送采购单。请确认当前[数量]件订单的报价和交货周期。
感谢您的配合。
此致
[您的姓名]
[您的公司]
点评与重点：
• “has passed our evaluation” 表示“已通过评估”，正式且肯定。
• “lead time” 指“交货周期”，是外贸关键术语。
• 主动告知将发PO（purchase order），增强合作信心。